HP StorageWorks P9000 Performance Advisor Software v5.3 Install Guide (T1789-96323, August 2011)

2. Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Start from
the drop-down list.
Adding trusted web sites
If the name of the host cannot be resolved, you get an unknown host error.
Resolution
Complete the following steps:
• The host is up and running
• The host browser side system is able to resolve the host name (ping <hostname>)
If the second option fails, you must set the DNS configuration. To configure, do the following:
1. Go to Start > Control Panel > Network Connections.
2. Right-click Local Area Connection, select Properties.
3. Under the General tab, double-click Internet Protocol (TCP/IP).
The Internet Protocol (TCP/IP) properties Window is displayed.
4. Click the Advanced tab.
The Advanced TCP/IP Settings window is displayed.
5. Under the DNS tab, select Append DNS suffixes.
6. Add host name suffix.
7. Click OK to save the settings.
Clearing web browser's cache
If the web browser's cache is not cleared, it might try to access the files from the cache folder.
Resolution
Clear the web browser's cache by performing the following steps:
1. In Internet Explorer, go to Tools > Internet Options.
2. Under the General tab, select Delete Cookies > Delete Files > Clear History.
3. Under the Privacy tab, set the vertical slider to Block all Cookies.
4. Click Apply.
5. Close IE and launch P9000 Performance Advisor.
Modifying the web browser's security and ActiveX settings
Though Adobe Flash Player and Flash Player Plugin, v10.0.0 or later are installed on your system,
the web browser on your system might display the message Alternate HTML content should
be placed here. This content requires the Adobe Flash Player. Get Flash,
when you launch P9000 Performance Advisor using one of the following:
• P9000 Performance Advisor shortcut link
• Fully qualified DNS or IP address of the management station
This is because your web browser is configured for a high security level.
Troubleshooting P9000 Performance Advisor installation related issues142