HP StorageWorks P9000 Performance Advisor Software v5.3 Install Guide (T1789-96323, August 2011)

Resolution
Set the default security level to Medium for your web browser by completing the following steps:
1. In your web browser window, click Tools > Internet Options.
2. Click the Security tab.
3. Select the Internet icon.
4. Click Default Level to use the recommended security level (Medium).
5. Set the vertical slider to Medium under Security level for this zone.
6. Click Apply and then OK to save the modified security level.
Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins by
completing the following steps:
1. Execute the first three steps mentioned in the above procedure.
2. Click Custom Level.
3. Navigate to the ActiveX controls and plug-ins section in the Settings window.
4. Select Prompt for Download Signed ActiveX Controls.
5. Select Prompt for Run ActiveX Controls And Plug-ins.
6. Click Apply and then OK to save the modified security level.
Troubleshooting Oracle patch installation issues
This section describes the error messages that might be displayed when you try to install Oracle
patches provided with P9000 Performance Advisor.
Error message: The Oracle patch installer for P9000 Performance Advisor Soft-
ware was unable to query the value of ORACLE BASE location. The installation
wizard will exit now. For more information on troubleshooting Oracle patch in-
stallation issues, see the P9000 Performance Advisor Install Guide available on
Disk 1.
The reason might be that P9000 Performance Advisor is not installed on your system or it has been
installed incorrectly.
Resolution: Verify if P9000 Performance Advisor is installed on the server where you are attempting
to execute the Oracle patch installer and resume the installation.
To verify if P9000 Performance Advisor is installed on the management station, check the following:
1. If the following services are available:
• HP StorageWorks P9000 Performance Advisor Database
• HP StorageWorks P9000 Performance Advisor Database Job Scheduler
By default, this service is disabled.
• HP StorageWorks P9000 Performance Advisor Database Listener
• HP StorageWorks P9000 Performance Advisor Database VSS Writer
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
• HP StorageWorks P9000 Performance Advisor Tomcat
2. If the software for P9000 Performance Advisor is listed in the Add/Remove Programs.
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