HP StorageWorks P9000 Performance Advisor Software v5.3 Install Guide (T1789-96323, August 2011)

NOTE:
By default, the HP StorageWorks P9000 Performance Advisor Database Job Scheduler service is
disabled.
Error message: The Oracle patch installer has determined that one or more files
under the directory <name of directory> are in use. For a list of all such
files in the Oracle Base directory, refer to the Oracle patch installer log file
<MachineName>_<timestamp>_OraclePatch.log under <log loca-
tion>. The installation wizard will exit now. Ensure that you close all applica-
tions holding the locked files before you rerun the installer.
The reason might be that the files in the Oracle Base directory are in use due to Performance Advisor
GUI being accessed either locally or remotely. It can also be because the Performance Advisor and
Oracle services are not having released files.
Resolution: Do the following:
1. Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2. Ensure that you close all applications holding the locked files before you re-run the Oracle patch
installer. Also, ensure that the Performance Advisor GUI is not in use.
To unlock the files, perform the following steps:
1. Stop the P9000 Performance Advisor Tomcat, Security, Monitor, Database, and Database
Listener services.
2. Stop MSDTC service.
3. If the files are still unlocked, use Process Explorer to identify the locked files.
Download the Process Explorer utility from http://technet.microsoft.com/en-us/sysinternals/
bb896653.
Any service or application that is reported as locking the files should be stopped or closed before
executing the Oracle patch installer.
Error message: Unzipping the contents of the patch zip files. Please wait....
The Oracle patch installer hangs after displaying this message. It might occur if less than 2 GB free
disk space is available in the drive where you are trying to install the Oracle patch.
Resolution: Ensure that the drive pointed to by %temp% environment variable has at least 2 GB of
free disk space.
Error message: The unzip operation for the Oracle patch application for P9000
Performance Advisor Software failed. For more information, inspect the <Ma-
chineName>_<timestamp>_OraclePatch.log located under <directory
name>. The installation wizard will exit now.
During the Oracle patch installation process, the unzip operation of the patch bundles might fail, as
less than 2 GB of free disk space is available on the drive pointed to by %temp% environment variable.
Resolution: Do the following:
HP StorageWorks P9000 Performance Advisor Software Installation Guide 145