HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

1. Attempts to restart the HP StorageWorks P9000 Performance Advisor Tomcat service 'n' number
of times, where 'n' indicates the retry count that is specified.
By default, the retry count is set to five, which means that five attempts are made to restart the
HP StorageWorks P9000 Performance Advisor Tomcat service before a notification is dispatched.
For more information on specifying the retry count, see Configuring retry count on page 103.
2. Intimates the intended recipients on the success or failure of the restart attempts, such as the fol-
lowing:
• Tomcat Server was not running on management station, Restart of the
service was successful after 'n' attempt.
• Tomcat Server was not running on management station, Restart of the
service was not successful after 'n' attempt.
In such a case, the appropriate reason for the failure is logged in the paservi-
cesstatus.log file located in the <Install_drive>:\HPSS\paMonitor\logs folder.
You will have to contact HP Support for further assistance along with the paservi-
cesstatus.log file.
If the HP StorageWorks P9000 Performance Advisor Tomcat service is manually stopped, the HP
StorageWorks P9000 Performance Advisor Monitor service does not take any action, which includes
not sending any email notifications. The following messages appear in the
jakarta_service_<yyyyMMdd>.log file located in the <hppss_home>\pa\tomcat\logs
folder if the HP StorageWorks P9000 Performance Advisor Tomcat service is manually stopped. These
messages do not appear if the service has abruptly stopped:
<Date_time>[info] Stopping service...
<Date_time>[info] Service stopped…
<Date_time>[info] Run service finished…
<Date_time>[info] Procrun finished….
The following illustration depicts the above mentioned conditions:
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