HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

intervention, this utility can be used to collect data required for analysis when you reproduce the issue.
The log can be generated at the following different levels:
• Error
• All
• Debug
• Fatal
• Info
• Warn
• Off
The log details can be saved (compressed zip format) and provided to the HP P9000 Performance
Advisor Support team for further offline analysis of the issue. Once the log is provided, you can set
the log level as 'Off'.
You can access this utility by entering your server name followed by /pa, and xppaLogChanger.jsp
in the browser address line.
http(s)://[server name]/pa/xppaLogChanger.jsp.
You can also access this utility over a secure connection, the url is https://[server
name].[domain name]/pa/xppaLogChanger.jsp.
If the DNS server cannot locate the management station and open the default P9000 Performance
Advisor applet, enter http(s)://[IP address]/pa/xppaLogChanger.jsp.
To generate the log, do the following:
1. Select the log level.
2. Select the required XPPA Class from the list.
3. Click Apply Changes.
The data is written in to PA.log that is available at the following location:
%HPPS_HOME%\pa\tomcat\logs
For example, if you select Error as the log level for any XPPA class, all the error messages that are
generated for that particular class are provided in the PA.log file.
For offline analysis, HP recommends that you select all the XP PA classes and set the log level as 'All'
to obtain complete information of all the classes and levels in the log file. You have to send all the
PA*.log files for analysis to the HP P9000 Performance Advisor Support team in a compressed
format.
Alarms are not being sent by email
Complete the following steps:
1. Stop the HP StorageWorks P9000 Performance Advisor Tomcat service.
Go to Start > Programs > HP StorageWorks > P9000 Performance Advisor to stop the service.
2. Go to the location where the serverparameters.properties file is available.
Enter %HPSS_HOME%\pa\properties at the command prompt of your management station.
3. Open the serverparameters.properties file in a text editor.
4. Find the field named SMTP_Servers_And_Ports, and enter one or more SMTP server names.
For more information, see the comments in the file.
5. Save the serverparameters.properties file.
Troubleshooting P9000 Performance Advisor388