HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

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2. Click Event Log in the left pane.

3. In the Start Time and End Time section, set the hour and time corresponding to that of the man-

agement station.

Host Agent: Verifying that it is operational

To verify that the Host agent is operational:

1. Verify that the HP StorageWorks P9000 Performance Advisor Hostagent service is running on

Windows, or a host agent daemon is running on UNIX. On UNIX, enter ps -ef |grep -i

java.

The process list looks similar to the following:

root 7480 1 42 13:28:09 pts/2 73:09 /usr/java/jre/bin/java

-DXPPA=1 -Djava.net.preferIPv4Stack=true -Xmx1024m -cp c

root 7492 1 0 13:28:09 pts/2 0:19 /usr/java/jre/bin/java

-DXPPAREALTIME=1 -Djava.library.path=../lib -jar ./realt

2. Stop and start the host agent service on Windows or the host agent daemon on UNIX. For instruc-

tions on stopping and starting the host agent, see Host Agent File Locations and Start/Stop

Commands.

Windows host agent services

To stop the Windows host agent service (HP StorageWorks P9000 Performance Advisor Hosta-

gent):

a. Go to the Services window.

b. Right-click HP StorageWorks P9000 Performance Advisor Hostagent.

c. Click Stop in the drop-down list.

To stop the Windows host agent realtime service (HP StorageWorks P9000 Performance Advisor

Realtime Server):

a. Go to the Services dialog box.

b. Right-click HP StorageWorks P9000 Performance Advisor Realtime Server.

c. Click Stop in the drop-down list.

To start the host agent and realtime service, repeat steps a and b mentioned for stopping the

Windows host agent and realtime service, and click Start in the drop-down list.

UNIX host agent services

• To stop:

• The HP StorageWorks P9000 Performance Advisor Hostagent service, type /opt/xppa/

hostagent/sbin/xppa stop in the command prompt window.

• The HP StorageWorks P9000 Performance Advisor Realtime Server service, type /opt/

xppa/realtime/xprealtime stop in the command prompt window.

• To start:

• The HP StorageWorks P9000 Performance Advisor Hostagent service, type /opt/xppa/

hostagent/sbin/xppa start in the command prompt window.

• The HP StorageWorks P9000 Performance Advisor Realtime Server, type /opt/xppa/

realtime/xprealtime start in the command prompt window.

3. View the version string and verify that it is the same version as appears on the GUI screen.

Troubleshooting P9000 Performance Advisor390