HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

Host does not appear in the management station

If the host agent does not appear in the management station, check the following:

• Verify the network configuration by pinging the management station from the host agent.

• Verify that the host agent version and the management station version are the same.

• Verify if the host agent services are running (on non-Windows platforms, run the following command:

ps -ef | grep -i xppa).

• Verify if the IP Address or the hostname of the management station is correct in paxp_ser-

vices.properties file located at <Install_Dir>\xppa\hostagent\config for Windows

and /opt/xppa/config for non-Windows platforms.

Host does not appear in the management station after

upgrading the management station version

If the host does not appear in the management station after the management station version is updated:

1. For a Linux host agent, remove the existing version of the host agent software from the Linux hosts

pointing to the management station before upgrading the management station version.

2. After upgrading management station to the new version, download the host agent depots from

the Support screen of P9000 Performance Advisor and install them on the host machines.

NOTE:

Check the required version of RMLIB is installed.

Ensure that software versions of P9000 Performance Advisor management station and the host

agent are the same.

3. Collect the configuration and performance data for XP arrays monitored by those hosts.

Logging into P9000 Performance Advisor

The following error message appears when you log on to P9000 Performance Advisor: HP

StorageWorks P9000 Performance Advisor Tomcat services may not be started!

To resolve this issue:

1. In Internet Explorer, go to Tools > Internet Options.

2. In the Connections tab, click LAN Settings.

3. In the Local Area Network (LAN) Settings dialog box, click Advanced.

4. In the Exceptions box, type the IP address or fully qualified domain name of the management

station.

In certain environments, the P9000 Performance Advisor Login screen may not be displayed. This

occurs when the P9000 Performance Advisor browser client starts, and P9000 Performance Advisor

does not recognize that Java Plug-in 1.5 is installed.

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