HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

To clear the Java Plug-in cache:
1. Close all web browser application windows
2. Open the Windows Control Panel, and click Java Plug-in
3. In the Java Plug-in Control Panel dialog, click the Cache tab
4. Click Clear
5. In the Confirmation Needed - Cache dialog, click Yes
6. Close the Java Plug-in Control Panel dialog box
Maintaining versions for host agent logs
You can maintain a minimum of three versions of the P9000 Performance Advisor host agent log file
(PerformanceAdvisorXP.log) for your reference in troubleshooting host agent issues. This is
applicable on all the supported operating platforms for P9000 Performance Advisor host agents.
In the paxp_services.properties file, specify the number of versions you want to maintain
against the Logger.NoOfFiles field. By default, a maximum of three log files are maintained.
When the log file is created, the date and time stamp of the log file gets appended to the
PerformanceAdvisorXP.log file name. Following is the file naming convention:
<yyyy-mm-dd_hh-mm-ss>_PerformanceAdvisorXP.log.
When the number of files and the specified size for each of the files have reached the maximum set
limit, the log file with the oldest date and time stamp is deleted, and a new file with the present date
and time is created.
In thepaxp_services.properties file, you can also set the minimum file size by specifying the
value for the Logger.LogFileSize field. By default, 100MB is the minimum file size. The file size
value can either be appended by MB or GB. If you choose to see the file size in GB, the minimum
file size be 1GB. If the log file size grows beyond this specified value, the data being written into the
existing log file is brought to a logical conclusion and another version of the log file is automatically
created.
NOTE:
The host agent service need not be restarted for any of the above-mentioned modifications made to
the paxp_services.properties file.
Management station is not collecting performance data
1. Verify that the host name appears under the Host Information tab (Array View > Host Information).
2. Verify that schedules are created for the performance data collection under the Performance
Collection tab. Data does not appear until two data collection intervals have elapsed.
Management station: Verifying that it is operational
To ensure that the management station collects data:
1. Verify that the following services have started:
• HP StorageWorks P9000 Performance Advisor Tomcat
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
Troubleshooting P9000 Performance Advisor392