HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

Unfinished configuration data collection error
On a windows machine, if configuration data collection does not finish or the
PerformanceAdvisorXP.log displays the following error: PerformanceAdvisor: Failed
to start config data collector transfer for <Array Serial #>:
com.hp.xpsl.hostagent.RmlibException: RMLIBbased DKC configuration is
empty for <Array Serial #>
To resolve the issue:
1. Create a GUID for the devices. See the HP StorageWorks Performance Advisor Software Install-
ation Guide for configuring the GUID.
2. Restart host agent services.
3. From the list of host records under the Host Information tab (Array View > Host Information),
select the host record on which performance data collection stopped.
4. Click Request Info and wait until the status is updated to show as Received. This verifies that the
host and management station are communicating with each other.
5. Initiate configuration and performance data collection. For more information, see “Configuration
data” on page 56 and “Creating or viewing a performance data collection schedule” on page 70.
Database service initialization fails
The database service initialization fails with the following error message:
Database service may not be responding. Database Service initialization
failed.
The cause for failure could be due to one of the following:
• The database service might have encountered a problem during start up of the database
• The database service initialization fails after the operating system is restarted
Solution: Check the stdout.log file located at %HPSS_HOME%/pa/tomcat/logs for the following
error messages:
• ERROR [com.hp.xpsl.datastore.DBConnect]: Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12505, TNS: listener does not currently know of SID given in connect
descriptor. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12528, TNS:listener: all appropriate instances are blocking new
connections. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. ORA-01033: ORACLE initialization or shutdown in progress.
Troubleshooting P9000 Performance Advisor396