HP Software Reference Information Storage System v1.6 User Guide (T3559-90810, November 2008)

Displaying archived email at tachments
Attachments to email messages can be quite large. For performance reasons, whenever an archived
message matchi
ng a query is retrieved, all attachments are replace d with a single attachment, calle d
Attachments.h
tml, which serves as a proxy for the original attachments. The original message is
unaffected. T
he message copy in the results folder has Attachments.html attached.
The attachments proxy is a link to a web page, Attachments Access page, where you can open or
save any of the original message attachments.
To open or save a message attachment:
1. Display the e
mailmessagethathastheattachment:
• To display the email in its own window, double-click it.
• To display the email in the preview pane, select it. If the preview pane is not visible, select
Preview Pane
in the View menu to display it.
2. Double-click the attachment Attachments.html in the displayed message. The Opening M ail
Attachment dialog box is displayed.
3. In the Openi
ng Mail Attachment dialog box, select Open it. The Attachments Access page is
displayed in your web browser.
4. In the Attachments list on the Attachments Access page, select the name of a message attachment,
and then cl
ick Download. The File Download dialog box is displayed.
5. In the File Download dialog box, click Open to open the selected attachment or Save to save it to
disk. (If you save the attachment you must specify where to save it in the Save As dialog box.)
6. Repeat steps 4-5 to o pen or save other a t ta chments.
7. On the At t
achments Access page web page, click Close. When the confirmation dialog box prompts
you to close the web browser window, click Yes.
Using Cache Manager
Cache Manager is a separate application that runs in the background while Outlook is running, and uses
the offline cache settings to retrieve and store locally tombstoned messages.
Cache Manager provides a status by displaying an icon in the system tray. Ho ld your cursor over the
icon to display status information. The following icons are used:
Table 15 C ache Manager icons
Icon
Description
Default icon.
Cache Man ager is analyzing the ma
ilbox for messages to download and/or
downloading them.
Cache Manager has completed downloading tombstoned messages and is waiting for
thenexttimeitshouldscanfortombstones.
Warning. Double-click the icon to display more information.
Alert. Double-click the icon to display more information.
You can also display a status rep
ort or stop Cache Manager from the RISS Offline Cache Status window.
To a ccess the RISS Offline Cache
Status window :
48
RISS Outlook Interface