HP StorageWorks Reference Information Storage System Administrator Guide Product Version: 1.
© Copyright 2004 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HewlettPackard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents Chapter 1: Key Concepts RISS – Purpose and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Monitoring and Reporting Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Persist Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Monitoring and Reporting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Status and State . . . . . . . . .
Contents EmailReporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44 Trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-51 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-55 Alert Histogram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-60 Alert History . . . . . . . . .
Contents Repositories Panel, PAM Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 ACLs Panel, PAM Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Routing Rules Panel, PAM Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 Simple Routing Rules Panel, PAM Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21 Routing Filters Panel, PAM Window . . . . . . . . . . . . . . . . . . . .
Contents LO iv HP StorageWorks Reference Information Storage System Administrator Guide, April 2004
CHAPTER 1 Key Concepts This chapter provides background on the key concepts involving the HP StorageWorks Reference Information Storage System (RISS).
Chapter 1: Key Concepts RISS – Purpose and Tools RISS – Purpose and Tools The HP StorageWorks Reference Information Storage System (RISS) comprises hosts (hardware components and their operating systems) and services (software application processes) that together provide the following main functions: • Automatic, active data archiving (email and specific types of documents) in a secure, fault-tolerant manner that can help customers meet their regulatory requirements • Interactive data querying to search
Monitoring and Reporting Tool Chapter 1: Key Concepts Monitoring and Reporting Tool Persist Control Center The Persist Control Center (PCC) monitors the system and reports on its health and activity. PCC provides reports on all of the following: • system health (status) • system performance • smart cell states Hosts in the system (and their services) are organized into groups of the same type, called host groups.
Chapter 1: Key Concepts Status and State Status and State Various PCC views show the current life cycle states of smart cells or the status values of particular hosts or services. A status value measures relative health. It can be associated with a status condition that conveys a measure of confidence in the reported value. This section defines the possible life cycle states, status values, and status conditions.
Chapter 1: Key Concepts Status and State Table 1-1: Smart Cell Life Cycle State Definitions (Continued) Life-cycle State Definition Importance ASSIGNED The cell has been assigned to a domain. It is available for document storage, search, and retrieval. If backup is enabled, cell data can be backed up. normal COMPLETE_ Data indexing is being completed. The cell is full. PROCESSING It is available for document search and retrieval, but not for storage. If backup is enabled, cell data can be backed up.
Chapter 1: Key Concepts Status and State Table 1-1: Smart Cell Life Cycle State Definitions (Continued) Life-cycle State Definition Importance DEAD The cell requires attention. It is not available for document storage, search, or retrieval. If backup is enabled, some or all cell data may not have been backed up; if so, it will never be backed up. failure SUSPENDED Either of the following is true: • The cell or its mirror cell has one or more failed processes. In this case both are SUSPENDED.
Chapter 1: Key Concepts Status and State Table 1-3: Service Status Value Definitions Status Description PENDING Gray The service has not been checked for its status since the startup of PCC monitoring. OK Green The service is functioning normally. WARNING Yellow The service may have a problem. UNKNOWN Orange The status of the service cannot be determined. CRITICAL Red The service is not functioning correctly. Data storage and/or search/retrieval are adversely affected.
Chapter 1: Key Concepts Status and State The required number of checks for a given host or service is displayed in the View Config view (Hosts or Services Object Type, respectively). See View Config, on page 2-94.
CHAPTER 2 Persist Control Center This chapter describes the Persist Control Center (PCC), the tool you use to monitor and troubleshoot RISS. It contains the following topics: • Tour of the PCC User Interface, on page 2-2 • PCC Views, Detailed Descriptions, on page 2-11 • Updating and Printing Views, on page 2-117 See Also • Monitoring and Reporting Tool, page 1-3, for definitions and explanations of the key concepts involving the PCC and monitoring of system status.
Chapter 2: Persist Control Center Tour of the PCC User Interface Tour of the PCC User Interface User Interface Components The PCC graphical user interface comprises a set of cross-linked HTML pages. At the right of each page is a monitoring, reporting, or tools view; at the left is a menu (referred to here as the left menu), which provides direct access to some views. Many views also provide links to other, related views.
Chapter 2: Persist Control Center Tour of the PCC User Interface Views for Common Tasks The following table lists the views for common system administration tasks. These are some of the views you will become most familiar with. Table 2-1: Views to Use for Common Tasks To do this . . . Use this view . . . Check system health. Status Summary, page 2-11 and the frst item in the PCC left menu If everything is green, the system is healthy. If anything is red, click it to zoom in and examine the problem.
Chapter 2: Persist Control Center Tour of the PCC User Interface Table 2-1: Views to Use for Common Tasks (Continued) To do this . . . Use this view . . . Display status information about the email mining servers. Email Mining, page 2-81 Monitoring and Reporting Views The following tables show PCC monitoring, reporting, and tools views (not all views are listed), organized by general purpose or point of view.
Chapter 2: Persist Control Center Tour of the PCC User Interface Table 2-3: PCC Reporting Views Reports Alerts Logs EmailReporter Alert Histogram Notifications Trends Alert History Availability Alert Summary Event Log Table 2-4: PCC Tools Views Status Actions Application Manager SmartCell Cloning Replication Update PCC Email Mining User Manager Software Versions View Config Left Menu Views The left menu provides quick access to many PCC views.
Chapter 2: Persist Control Center Tour of the PCC User Interface Table 2-5: Monitoring Views Accessible From the Left Menu (Continued) Description System Status A summary of system domains, smart cells, exceptions, and current software versions, along with graphs of system performance. Gives you an overview of system capacity and performance. 2-14 Backup Status (Optional feature) State and status information about the backup server and services.
Tour of the PCC User Interface Chapter 2: Persist Control Center Table 2-5: Monitoring Views Accessible From the Left Menu (Continued) See Page Left Menu Item Description Host Problems Status information for each host that has a problem. A subset of the Host Detail view. Lets you examine details of problem hosts. 2-35 Comments System administrators’ comments. Lets you view and add comments to communicate with other system administrators. 2-36 Downtime Scheduled downtime for hosts and services.
Chapter 2: Persist Control Center Tour of the PCC User Interface Table 2-6: Reporting Views Accessible From the Left Menu (Continued) Left Menu Item Description See Page Alert History Lists the most recently logged alerts. 2-64 Alert Summary Lets you create reports summarizing different types of alerts over different periods. 2-66 Notifications Lists the host and service notifications of different types that have been sent to the system contact (persistadmin).
Tour of the PCC User Interface Chapter 2: Persist Control Center See Also • User Interface Components, page 2-2, for more information on the left menu. • Smart Cell Groups for Domain, page 2-112, for information on a commonly used view that is inaccessible from the left menu. It provides detailed information on the smart cells in a domain. User Interface Orientation Tips As you navigate through PCC views, you will notice that a view is often associated with several names or brief descriptions.
Chapter 2: Persist Control Center Tour of the PCC User Interface For example, when the Service Detail view shows information about a single host, the most prominent chart in the view is entitled Service Status Details For Host . • HTML name – Each PCC view has an HTML name that describes it. A view normally appears in your browser as an HTML frame alongside the left menu, which is another frame.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center PCC Views, Detailed Descriptions This section describes PCC views in detail. Status Summary The Status Summary view provides a high-level look at the system health. Depending on how it is accessed, this view can display information on a single host group or all host groups. It lets you quickly see the overall status of each host group, as described in the table below.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-8: Status Summary View Features (Continued) Feature Description Status Summary For each target host group, the number of hosts and services For . . . Host Group . . . that have each status value. Click a Host Group name, such as SmartCells, to display the Status Overview view for that host group. See Status Overview, page 2-32.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-9: Links To the Status Summary View (Continued) Origin Link Host Problems, page 2-35 View Status Summary . . . Service Detail, page 2-26 View Host Status Summary . . . Status Grid, page 2-108 View Status Summary . . . Table 2-10: Links From the Status Summary View Destination Link Service Detail, page 2-26 View Service Status Detail . . . Host Detail, page 2-30 View Host Status Detail . . .
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions System Status The System Status view provides graphical performance and resource information, as described in the following table.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-11: System Status View Features (Continued) Feature Description Exceptions The number of diagnostic messages that were logged for each host group. Support personnel use these messages to diagnose errors reported in the System Status view. Example: Smtp (2) means two exceptions are logged for the Smtp host group. Click a link to view the most recent exceptions for the corresponding host group (or All host groups).
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-11: System Status View Features (Continued) Feature Description Graph Information • Other graphs – a link to custom performance graphs of selectable components • 24-hour time bar – selectable time periods for the graph that is displayed at the bottom of the window. You can select the Last 24 Hours or hourly periods expressed in 24-hour (military) format. The selected period has a gray background.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Related Views • EmailReporter, page 2-44, lets you configure a periodic email report similar to the System Status view information. • Smart Cell Groups for Domain, page 2-112, provides Store/Index/Indexer Latency graphs for individual smart cell groups.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Backup Status The Backup Status view is accessible from the Backup Status left menu item. It provides information on the status of backup servers, signature backups, and data backups. This view is available if your system is configured with the backup feature. Backup Feature The backup feature lets you back up all archived messages/documents and digital signatures to write-once-read-many times (WORM) media, including optical media.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Backup Status View Features The Backup Status view is divided into three tabbed panels: Overview, Signatures, and Data Backup. The following tables describe the Backup Status view features. Table 2-14: Overview Panel Features, Backup Status View Feature Description Backup Status For each backup server: • General status of the backup server and each of its services.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-15: Signatures Panel Features, Backup Status View (Continued) Feature Description Primary Signature Server Status of the primary signature backup services: • Server Name – Server (Internal or External) where the primary signature backup services run • Library – Name of the library for primary signature backups • Last Backup – How long ago the last primary signature backup occurred • Space Occupied – Number of megabytes of storag
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-16: Data Backup Features, Backup Status View (Continued) Feature Description Active Groups For each group (pair) of smart cells that are active (not closed or suspended): • Domain name and IP address of the smart cell used for backup (usually the secondary smart cell) • Unique smart cell group identification number • Percentage and number of the data files, and the total number of files • Time since last backup cycle – How long
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions unacknowledged (unhandled). You can investigate these problems further using other views. This view also lets you enable or disable individual monitoring features. The following table describes the Tactical Overview view features.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-18: Tactical Overview View Features (Continued) Feature Description Services Number of services with each service status value Click the number of services with a given status value, for example 3 CRITICAL, to display the Service Status Details view for those services – see Service Detail, page 2-26.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-19: Links To the Tactical Overview View Origin Link left menu Tactical Overview Table 2-20: Links From the Tactical Overview View Destination Link Nagios Stats, page 2-42 Monitoring Performance Service Detail, page 2-26, for all hosts or services with the specific status value host or service status value External Command Interface, page 2-114 Enabled/Disabled View Cell Space The View Cell Space view lets you determine
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-21: View Cell Space View Features (Continued) Feature Description domains Smart cells of each domain, organized by smart cell group. Information for each smart cell group: • Unique smart cell group identification number (generated automatically by RISS) • Host names of the smart cells in the smart cell group, prefixed by P-, for the primary cell, S-, for the secondary cell, and R- for a replication cell.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-23: Links From the View Cell Space View Destination Link Agent, page 2-111 • host name • Back to Agent View MBean, page 2-110 Back to MBean View Service Detail The Service Status Details view provides detailed service information for a specific host, all hosts in a host group, or all hosts in the system.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions The following table describes the Service Status Details chart features. Table 2-24: Service Status Detail View, Service Status Details Chart Features Feature Description Host Target hosts. Host health is indicated by color coding – see Host Status Value Definitions, page 1-6. Icons indicate the presence of a comment ( ) and/or scheduled downtime ( ).
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-25: Links To the Service Status Details View (Continued) Origin Link Status Summary, page 2-11 • View Service Status Detail . . .
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-25: Links To the Service Status Details View (Continued) Origin Link Notifications, page 2-71, for single host, or when gray-box heading is Notifications View Status Detail . . . Service Problems, page 2-34 • View Host Status Detail . . .
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-26: Links From the Service Detail View (Continued) Destination Link Host Detail, page 2-30 View Host Status Detail . . Status Overview, page 2-32 View Status Overview . . Status Grid, page 2-108 View Host Status Grid . .
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-27: Host Detail View, Host Status Details Chart Features (Continued) Feature Description Duration Length of time the host has been running Status Information Additional information on the status of the host Related Views • The Host Problems view is a subset of the Host Detail view, providing information about only those hosts that have problems – see Host Problems, page 2-35.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Status Overview The Status Overview view lets you see the status of each host in a single host group or all host groups. For each of these hosts, it also shows the number of services that have each service status value. The charts Host Status Totals and Service Status Totals of this view are the same as those of the Status Summary view – see Status Summary, page 2-11.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Related Views • The Status Summary view information is a subset of the Status Overview view information – see Status Summary, page 2-11. The Status Summary view provides only the number of hosts having each status value; the Status Overview view provides the status value of each host. Use the Status Overview for information on individual hosts.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-32: Links From the Status Overview View (Continued) Destination Link Host Detail, page 2-30 View Host Status Detail . . . Status Summary, page 2-11 View Status Summary . . . Status Grid, page 2-108 View Status Grid . . . Service Problems The Service Problems view is a subset of the Service Status Details view, providing information about only those services that have problems – see Service Detail, page 2-26.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-34: Links From the Service Problems View Destination Link Alert History, page 2-64 View History For All Hosts Notifications, page 2-71 View Notifications For All Hosts Service Detail, page 2-26 View Host Status Detail For All Hosts Service Information, page 2-106 service name Host Problems The Host Problems view is a subset of the Host Status Details view, providing information about only those hosts that have problems –
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Comments The Comments view displays all current host and service comments, and lets you add or delete comments. Comments are notes you make to yourself or other system administrators. The gray-box heading for this view is All Host and Service Comments. Adding Comments You can add a new host or service comment by clicking the appropriate Add a new host/service comment link.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-37: Links To the Comments View Origin Link left menu Comments Table 2-38: Links From the Comments View Destination Link External Command Interface, page 2-114 Add a new host/service comment Downtime The Downtime view lets you view and schedule host and service downtimes, to disable notifications during periods the target hosts and services are down.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Command Interface view, where you provide the start and end times for the downtime, and some identifying information (host, service, you, comment) – see External Command Interface, page 2-114. Note: All fields in red, including Comment, are required. If you do not enter a comment, you are informed simply that “an error occurred while processing your command”.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-39: Links To the Downtime View Origin Link left menu Downtime Table 2-40: Links From the Downtime View Destination Link External Command Interface, page 2-114 Schedule host/service downtime Nagios Info The Nagios Info view provides information about Nagios, the PCC process that monitors hosts and services. The gray-box heading for this view is Nagios Process Information.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-41: Program Information Chart, Nagios Info View (Continued) Variable Description Running As A Daemon? Whether or not the monitoring process (Nagios) is running as a daemon. This is always Yes. Last External Command Check Time of the latest execution of an external command – see External Command Interface, page 2-114. (When you submit a command, a short delay can elapse before the Control Center executes it.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Commands with an adjacent X icon ( ) or check-mark icon ( ) are toggles. The new toggle state (after command execution) is indicated by the icon: a check mark means enable or start; an X means disable or stop. For example, after you use the command enabled and the command Enable notifications, notifications are Disable Notifications replaces Enable notifica- tions in the Process Commands box.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Nagios Stats The Nagios Stats view provides information on the performance of service monitoring. The gray-box heading for this view is Performance Information. The following table describes the Nagios Stats view features.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-47: Links From the Nagios Stats View Destination Link Service Detail, page 2-26 Active Service Checks (<#> Total) Scheduling Queue The Scheduling Queue view lets you view and schedule service checks. It provides information on when each service on each host is scheduled to be checked. The gray-box heading for this view is Service Check Scheduling Queue.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-48: Scheduling Queue View Features (Continued) Feature Actions Description Click the X icon ( ) or check-mark icon ( ) to, respectively, disable or enable service checks. This displays the External Command Interface view, where you confirm enabling or disabling – see External Command Interface, page 2-114. Click the wristwatch icon ( ) to reschedule the service.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center For each type of report (ReportTypes), Detailed and TextSummary, you can choose a reporting period (NotificationGroups) and any number of email recipients (Members). For example, you might decide to make all of the following configuration choices: • Send a Detailed report Once_A_Day to ddiderot@ncyclo.com and ghegel@yinyangquanta.org. • Send a TextSummary report Every_Two_Hours to myself@myisp.com.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-51: EmailReporter View Features (Continued) Feature Description NotificationGroups The currently configured email report periods Choose how often to send the email report: • Every_Two_Hours • Every_Four_Hours • Every_Six_Hours • Every_Eight_Hours • Every_Ten_Hours • Twice_A_Day • Once_A_Day If the period you want is not listed as one of the NotificationGroups, select it in the pulldown list and click Add.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-52: Links To the EmailReporter View Origin Link left menu EmailReporter Links from the EmailReporter view: none. Detailed Email Reports A detailed email report provides system status and performance information in the form of an HTML document. The advantages of the detailed HTML format over the text summary report are that more content is provided and the format is more sophisticated, providing tables and graphics.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Status view, Other Graphs link, with Display Type: Min/Max/Avg and Time Frame: Hours in a day. • Host Problems – A subset of information in the Host Detail view, providing information only on hosts that have problems (see Host Detail, page 2-30). • Service Problems – A subset of information in the Service Detail view, providing information only on services that have problems (see Service Detail, page 2-26).
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center • Software Versions – Versions of RISS software currently installed, including: – Application – third-party software package, also called L3. – Installer – the RISS installation program. – Linux and Windows Cores – RISS and operating system software on Linux and Windows servers, also called L2 and W2, respectively, – Windows System – Windows software, also called W3. • Installed Patches – RISS software patches that have been installed.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Text Summary Email Reports A text summary email report provides a short, plain-text summary of system status and performance information. The advantage of the plain-text format and small message size over the detailed HTML report is that you can access the text summary from wireless handheld email devices. The following information is provided in the plain-text summary report: • Report identification: date and time; site name.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center • Number of FREE smart cells, total number of smart cells, FREE/total ratio as a percentage • Hosts that currently have problems • Services that currently have CRITICAL problems (and their hosts) • Host groups where exceptions are currently logged (same as Exceptions field link names of System Status view – see System Status, page 2-14) See Also • Detailed Email Reports, page 2-47, for information on detailed HTML email reports • System
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions – First Assumed State – Choose the status value to assume for periods when monitoring was down. Has no effect if Assume Initial States is No or Assume State Retention is Yes. – Backtracked Archives – Not used – Suppress image map – Turn this on to inhibit zooming into the State History chart by clicking a status color. – Suppress popups – Turn this on to inhibit display of tooltips in State History chart status bars. 4.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-53: Trends Report Features (Continued) Feature Description State History A color-coded chart indicating the host/service status value trends over the reported time period Pause the mouse pointer over a status bar to display a tooltip of additional information. (Pausing has no effect if Suppress popups is turned on – see How To Create a Trends Report, page 2-51.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions In addition to the report features described above, the report view has an input form at the upper right that you can use to update the report. After changing report options, click the Update button to regenerate the report with the new options. The input form options you can set are the same as those you used to create the displayed report: Assume initial states, Report period, and so on, with the addition of the Zoom factor.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-55: Links From the Trends View Destination Link View Trends For This Host Trends view for the host this service is running on – when view shows service trends Availability, page 2-55, for this host or service View Availability Report For This Host/ Service Alert Histogram, page 2-60, for this host or service View Alert Histogram For This Host/ Service Service Detail, page 2-26, for this host – when view shows host trends Vie
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions – Assume State Retention – Choose Yes to use the last recorded status value before PCC startup as the status value to assume for periods when monitoring was down. – First Assumed State – Choose the status value to assume for periods when monitoring was down. Has no effect if Assume Initial States is No or Assume State Retention is Yes.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center The following tables describe the various availability reports. Table 2-56: Availability Report Features, Single Host or Service Feature Description heading • Name of the host or service name reported on. • The covered report period. Host/Service State Breakdowns A color-coded history chart indicating the host/service status value trends over the reported time period. This is a reduced version of the corresponding Trends view.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-57: Availability Report Features, Single Host Group, or All Host Groups, Hosts, or Services Feature Description heading • Name of the report: the individual host group, or All Hostgroups, Hosts, or Services • The covered report period Host/Service State Breakdowns For host group reports, Host State Breakdowns are organized by host group.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions All links from the Availability view use the same report options for the destination view as were used for the current availability report.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Alert Histogram The Alert Histogram view lets you create reports with simple graphs showing, for individual hosts or services, the number of events of different types over different time periods. The following histogram shows all service events over a one-day period. It shows, for example, that two CRITICAL events and three WARNING events occurred around 6:45, and two recovery (OK) events occurred around 7:00.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center value. For example, the histogram below shows only the recovery (OK) events for the same time period. The OK event line from 11:15 to 13:15 was hidden by CRITICAL and WARNING event lines in the above histogram. OK Event Line Was Hidden Behind Warning Event Line Figure 2-3: Alert histogram of recovery service events over one-day period How To Create an Alert Histogram Report 1. Choose the report type: Host or Service. 2.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions – Assume State Retention – (Typically, you will use the default value, Yes.) Choose Yes to use the last recorded status value before PCC startup as the status value to assume for periods when monitoring was down. – Initial States Logged – Not used – Ignore Repeated States – Not used 4. Click Create Report to create the report. The following table describes the Alert Histogram report features.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Related Views • Trends, page 2-51, shows status value trends for hosts and/or services. • Alert History, page 2-64, shows a detailed chronology of events for hosts and/or services.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Alert History The Alert History view provides a chronology of logged PCC alerts. Alerts are a subset of the events listed in the Event Log view. You can filter this view to display only alerts of a specific type, and you can display the alerts for any given day. The following table describes the Alert History view features.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-63: Alert History View Features (Continued) Feature Description update form (upper right) To update the Alert History view – 1.Choose the following update options: – To show only alerts regarding certain status conditions, choose a condition (SOFT, HARD, All) in the pulldown list State type options. See Hard and Soft Status Condition Definitions, page 1-7.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-64: Links To the Alert History View (Continued) Origin Link Service Information, page 2-106 View Alert History For This Service Trends, page 2-51 View History For This Host/Service Availability, page 2-55, for single host or service View History For This Host/Service Alert Histogram, page 2-60 View History For This Host/Service Alert History, for single service View History For This Host Table 2-65: Links From the Alert
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center How To Create a Standard Alert Summary Report 1. Choose a standard Report Type under Standard Reports. Only alerts with HARD status conditions are reported – see Hard and Soft Status Condition Definitions, page 1-7. Table 2-66: Standard Alert Summary Report Types Standard Report Type Reports on . . . 25 Most Recent Hard Alerts The 25 most recent HARD host and service alerts.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-67: Custom Alert Summary Report Types Custom Report Type Reports on . . .
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center 3. Click Create Summary Report to create the report. The following table describes the features common to all Alert Summary reports. Subsequent tables describe the features specific to each report type.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-69: Alert Summary Report Features, Most Recent Alerts (Continued) Feature Description State Type Whether the status condition is HARD or SOFT – see Hard and Soft Status Condition Definitions, page 1-7 Information The alert message The following table describes the features specific to Alert Summary reports of type Alert Totals (including those organized by host group, host, and service).
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-71: Alert Summary Report Features, Top Alert Producers (Continued) Feature Description Service Name of the service Click the service name to display the Service Information view – see Service Information, page 2-106.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions The following table describes the Notifications view features. Table 2-74: Notifications View Features Feature Description Log File Navigation Day covered by the current view Host Origin of the notification (corresponds to the Host field of the notification email) Click the left (right) arrow to view notifications from the previous (next) day. Click the link for details – see Host Information, page 2-103.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions See Also • View Config, page 2-94, for object types Hosts, Services, and Contacts; describes the host and service status values that cause notifications to be sent. Related Views • The information in the Notifications view is a subset of that in the Event Log view – see Event Log, page 2-74.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-76: Links From the Notifications View (Continued) Destination Link When view shows notifications for a single host or service Alert History, page 2-64, for this host/service View History For This Host/Service Trends, page 2-51, for this host/service View Trends For This Host/Service When view shows notifications for a single host Service Detail, page 2-26, for this host View Status Detail For This Host When the main view he
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-77: Event Log View Features (Continued) Feature Description events The information for an event includes information such as the following (not all event types include all of the information): • Color-coded status icon (blue: information, green: normal, yellow: warning, red: failure, orange: unknown) • Time stamp • Event type: HOST or SERVICE • Host identifier • Service identifier (service alerts only) • Host or service status v
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Application Manager The Application Manager view provides the ability to start, stop, and restart one or more servers on the system. Use this view only when necessary, such as when upgrading a host or before a planned power outage. This view should be used only by service personnel or administrators. The features of the Application Manager view are described in the following table.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-79: Application Manager Features (Continued) Feature Description Action Click the button to perform the indicated action: • Start – Start all systems or all the hosts in the selected server group. • Stop – Stop all systems or all the hosts in the selected server group. • Restart – Stop and immediately start all systems or all the hosts in the selected server group. Status Area Shows the status of the action performed.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-80: Links To the Application Manager View Origin Link left menu Application Manager Links from the Application Manager view: none. Replication You use the Replication view to monitor and start or stop replicating a domain on a remote system. Replication status is updated after each polling cycle, so it could be up to 5 minutes after you start replication before you see the results on the graph of replication rates.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-81: Replication View Features Feature Description Domain Information For each domain that is configured for replication: • Domain Name – the DNS name of the domain • Service – whether replication is in progress (Running) or not (Stopped) • Between – the names of the local and replication systems. The first system named is the location of the domain.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-81: Replication View Features (Continued) Feature Description Action Click the available button below the domain information to perform the indicated action: • START NOW – Start replicating the specified domain. Replication will replicate the batch that was next when it stopped. • STOP NOW – Stop replicating the specified domain. Replication will stop after the current batch is prerlicated.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Email Mining The Email Mining view provides status information about the mining system for each domain. It shows information about the Exchange server, mining server, and system as well as mining system information about the host and service status. In addition, this view provides graphical store rate information. If email mining is not available or running, an error message is displayed.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-83: Email Mining View Features (Continued) Feature Description Appliance Information about RISS and its status. • Server host name or IP address • General status of the system. A check icon ( indicates normal operation. An X icon ( ( ) ) or ! icon ) indicates a problem or inactive service.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-84: Links To the Email Mining View Origin Link left menu Email Mining Links from the Email Mining view: none. User Manager The User Manager view lets you configure Dynamic Account Synchronization (DAS) to automatically create and update email user accounts on RISS. You can define multiple configurations to extract various sets of users from one or more LDAP servers for specific RISS domains.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-85: User Manager View, Configurations Features Feature Description Create 1.Click Create to specify a new configuration. The New Configuration name box is displayed. 2.Enter a name to identify this configuration. Do not use spaces. 3.Click Add to create the configuration. 4.Click Back to return to Configurations and associate the configuration with an LDAP server connection.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-86: User Manager View, LDAP Servers Features Feature Description List of selectable LDAP server connections Select an existing LDAP server connection to update or delete. Actions Click a button to perform one of the following actions on a selected LDAP server connection: • Update – Change the connection. A new view displays the current host, port, user, and password. – Click Reset if you want to clear all values.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-86: User Manager View, LDAP Servers Features (Continued) Feature Description Other actions Click Back to refresh the LDAP servers view. Click Back to main to return to the User Manager view. DAS Mappings The DAS Mappings link in the User Manager view lets you create, view, or delete DAS configuration specifications of the users to be monitored on the LDAP server and the users to be sychronized on RISS.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-87: User Manager View, DAS Mappings Features (Continued) Feature Description • Group Name (for future use) • Update LDAP filter Criteria to include or exclude specific users. HP recommends that you use at least the default value, “(objectclass=user)(mail=*),” which excludes users that do not have email accounts. • USNChanged Active Directory’s unique sequence number (USN) the last time DAS ran.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-87: User Manager View, DAS Mappings Features (Continued) Feature Description • DeleteStartingPoint The root node where deleted user objects are stored on the LDAP server. For example, enter cn=deletedObjects,dc=ldaptest,dc=com for the node deletedobjects in the domain ldaptest.com.. The value must specify the relative location in the LDAP tree, including parent nodes and the domain name.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-88: User Manager View, Assignment Features Feature Description Create 1.Click Create to specify a new assignment. An entry form is displayed. 2.Enter the following values: – ConfigID – The DAS configuration that is to be run on the portal (specified below). Select the configuration from the pulldown list. (Use the Configurations link to create a configuration.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-88: User Manager View, Assignment Features (Continued) Feature Description Current Assignments The current assignments of all assigned DAS configurations. You can change the values or delete the entire assignment in this view. Actions Click a button to perform one of the following actions on the assignment immediately above the button: • Update – Save any new assignment values you entered.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-89: User Manager View, Portal Servers (https) Features Feature Description List of servers All HTTP portals in the system that hosts this PCC. Assigned DAS configurations are listed under each portal. Click a DAS configuration to move to the Assignment view, where you can view, change, delete, or start and stop the configuration.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-91: SmartCell Cloning View Features Feature Description Cloning Set up Lists any smart cells whose mirrors are not viable and shows you how many free cells are available. • Source – The IP address of a smart cell without a viable mirror. If all smart cells have viable mirrors, the view displays “No Broken Groups Found.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-91: SmartCell Cloning View Features (Continued) Feature Description History Logs Shows the following information about each cloning operation that has occurred since startup: • Source • Target • Time Elapsed • Status • Date Table 2-92: Links To the SmartCell Cloning View Origin Link left menu SmartCell Cloning Links from the SmartCell Cloning view: none. See Also • Smart Cell Life Cycle State Definitions, page 1-4.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Software Versions The Software Versions view shows the software versions of the hosts in each host group. You choose the host group using the HostType pulldown list at the upper right. Alternatively, you can choose System as HostType to display all the software versions of machines in the system. The features of the Software Versions view are described in the following table.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center You choose the type of object to display, using the Object Type pulldown list at the upper right. The tables below describe the different configuration displays. Table 2-94: View Config View Features, Hosts Feature Description Host Name Name of the host. Example: sc-s2-204-4. Alias/ Description Long name or description of the host. Example: SmartCellMachines:scs2-204-4.ourcompany.com. Address IP address of the host. Example: 10.0.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-94: View Config View Features, Hosts (Continued) Feature Description (Not used by the PCC: Event Handler, Enable Event Handler, Stalking Options, Enable Flap Detection, Low Flap Threshold, High Flap Threshold, Process Performance Data, Enable Failure Prediction, and Failure Prediction Options.) Table 2-95: View Config View Features, Host Groups Feature Description Group Name Name of the host group. Example: sc.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-96: View Config View Features, Services (Continued) Feature Description Check Command The command used to check this service. Check Period Click the link to display the command definition – see View Config View Features, Commands, page 2-99. Name of the defined checking period: always. The always value means the service can be checked at any time.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-97: View Config View Features, Contacts Feature Description Contact Name Name of the contact: persistadmin is the only contact used by PCC. Alias Long name of the contact: Administrator. Email Address Email address for the contact: bogus@persistcorp.com. Defined for the system at configuration time. Note: This can be a comma-separated list of email addresses.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-97: View Config View Features, Contacts (Continued) Feature Description Host Notification Commands Names of the defined notification commands for hosts. Click a link to display the definition of the command – see View Config View Features, Commands, page 2-99. Table 2-98: View Config View Features, Contact Groups Feature Description Group Name Name of the contact group: allAdmins is the only contact group used by PCC.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-101: Links To the View Config View Origin Link left menu View Config Notifications, page 2-71 • persistadmin contact (Contacts display) • specific command (Commands display) Links from the View Config view: none. Hostgroup Information The Hostgroup Information view provides information on the performance of service monitoring for a given host group.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-102: Hostgroup Information View Features (Continued) Feature Description Hostgroup Commands To run a command to perform an action on this host group, click the corresponding command link. This displays the External Command Interface view for the command – see External Command Interface, page 2-114. Note: Commands that disable (notifications, status checks, and so on) override commands that enable.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-104: Links From the Hostgroup Information View Destination Link Service Detail, page 2-26, for this host group. View Status Detail For This Hostgroup Status Overview, page 2-32, for this host group. View Status Overview For This Hostgroup Status Grid, page 2-108, for this host group. View Status Grid For This Hostgroup Availability, page 2-55, for this host group.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Host Information The Host Information view provides status information for a given host, as described in the following table. Table 2-107: Host Information View Features Feature Description heading Full and abbreviated names of this host, as well as host IP address. For example: • SmartCellMachines:sc-s1-172-1.mycorp.com – Full host name • sc-s1-172-1 – Abbreviated host name • 10.0.172.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-107: Host Information View Features (Continued) Feature Description Host Comments All comments for this host. Comments are notes you make to yourself or other system administrators. The following information is shown for each comment: • Entry Time – Time that the comment was added. • Author – Who entered the comment. • Comment – The comment text.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions • Comments, page 2-36.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Service Information The Service Information view provides status information for a given service, as described in the following table. Table 2-110: Service Information View Features Feature Description heading Name of the service. Full and abbreviated names of this host, as well as host IP address. See Host Information, page 2-103.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center Table 2-110: Service Information View Features (Continued) Feature Description Service State Information Status information for this service: • Current Status; Status Information – Current service status value; additional status information. • Last Check Time; Next Scheduled Active Check – Times of the latest and next scheduled status checks.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-111: Links To the Service Information View Origin Link Service Detail, page 2-26 service name Service Problems, page 2-34 service name Scheduling Queue, page 2-43 service name Alert Summary, page 2-66 service name Notifications, page 2-71 service name Status Grid, page 2-108 service name Table 2-112: Links From the Service Information View Destination Link Host Information, page 2-103 View Information For This Host
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions The following table describes the Status Grid view features for a single host group. Table 2-113: Status Grid View, Hostgroup Features Feature Description host group Host group name and abbreviation. Click a host group name, such as SmartCells, to display the Service Detail view for that host group. See Service Detail, page 2-26.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-114: Links To the Status Grid View (Continued) Origin Link Hostgroup Information, page 2-100, for a single host group View Status Grid For This Hostgroup Status Grid view, for a single host group View Status Grid For All Host Groups Table 2-115: Links From the Status Grid View Destination Link Host Detail, page 2-30 View Host Status Detail . . . Service Detail, page 2-26 View Service Status Detail . . .
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Related Views • View Cell Space, page 2-24.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Related Views • View Cell Space, page 2-24.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-120: Smart Cell Groups for Domain View Features, Single Group Feature Description Primary IP address of the primary smart cell of the group. Additional primary smart cell information: • Current life cycle state of the smart cell – see Smart Cell Life Cycle State Definitions, page 1-4. • Number of documents currently being stored per second. • Number of documents currently being indexed per second.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions Table 2-122: Links From the Smart Cell Groups For Domain View Destination Link System Status, page 2-14 Return to Summary External Command Interface You use the External Command Interface view to run a command that performs an action. Some commands allow or require you to enter additional command information. Fields labeled in red are required input. To run the command after entering any command information, click the Commit button.
PCC Views, Detailed Descriptions Chapter 2: Persist Control Center disable checks for a particular service such as PING using the Service Information view (command Disable checks of this service), but you enable checks for all services using the Nagios Info view (command Start executing service checks). The particular service (PING) is not checked, because disabling overrides enabling.
Chapter 2: Persist Control Center PCC Views, Detailed Descriptions • Comments, page 2-36. • Nagios Info, page 2-39. • Hostgroup Information, page 2-100. • Host Information, page 2-103. • Service Information, page 2-106.
Updating and Printing Views Chapter 2: Persist Control Center Updating and Printing Views Update View Before Printing PCC views displayed in your web browser are automatically updated every 90 seconds, approximately. To manually update the browser display at any time, click the Refresh (or Reload) button of your web browser. If your browser caches web pages (most do), the cached view displayed after you use the browser Back button can be out of date. Refresh it manually.
Chapter 2: Persist Control Center Updating and Printing Views Netscape Navigator Do the following to print a frame using the Netscape Navigator® browser (version 7): 1. Right-click anywhere in the view frame, then pick This Frame -> Show Only This Frame from the popup frame menu. This shows only the view frame in the browser window (the left menu is not shown). 2. Use the File menu Print or Print Preview command. 3. Use the Back button to display the left menu again.
CHAPTER 3 Persist Account Manager This chapter explains how to use the Persist Account Manager (PAM) to provision and update user accounts.
Chapter 3: Persist Account Manager User Accounts and PAM User Accounts and PAM Persist Account Manager (PAM) is the tool you use to view and update individual user accounts for unusual circumstances on the HP StorageWorks Reference Information Storage System (RISS). The initial setup and routine addition and deletion of user accounts occurs automatically through synchronization with Windows Active Directory. RISS archives email and other documents in one or more repositories.
Installing PAM Chapter 3: Persist Account Manager Installing PAM PAM runs on Microsoft Windows platforms. To install PAM, just copy the pam directory from the Utilities CD to a Windows drive.
Chapter 3: Persist Account Manager Logging into PAM Logging into PAM To log in to PAM, follow this procedure: 1. Navigate to the pam/bin directory on your Windows machine. 2. Double-click the filename pam.bat. The Login dialog box is displayed: Figure 3-1: Persist Account Manager Login Dialog Box 3. Enter the following, and click OK. The Persist Account Manager window is then displayed (see PAM Window, on page 3-5). – User Name: Your user name.
Chapter 3: Persist Account Manager PAM Window PAM Window After you log in to PAM (see Logging into PAM, on page 3-4), the Persist Account Manager window is displayed: Search button and filter A-to-Z buttons Menus Panel tabs Selected object (highlighted) Objects matching Search filter Panel Information on selected object Action buttons Connection status Feedback message Figure 3-2: Persist Account Manager Window The Persist Account Manager window has the following features: Table 3-1: Persist Account
Chapter 3: Persist Account Manager PAM Window Table 3-1: Persist Account Manager Window (Continued) Feature Description Options menu • Show Users – Determines which set of registered users is shown in the Users panel. Options are: – All Users – Shows all users of the system. – Active Users – Shows only users who are allowed to log in (active Outlook Integration Users and active Non-Outlook Integration Users). – Inactive Users – Shows only users who are not allowed to log in.
Chapter 3: Persist Account Manager PAM Window Table 3-1: Persist Account Manager Window (Continued) Feature Description A-to-Z buttons Click a button to show only the names that start with the button letter. The names correspond to objects of the current panel. (Panels are described later in this table.) When the Domain box is present (see previous), names are limited to those in the selected domain. (These buttons are not available in the Routing Filters panel.
Chapter 3: Persist Account Manager PAM Window Table 3-1: Persist Account Manager Window (Continued) Feature Description navigation buttons Shows you which part of the total number of qualified objects is displayed, and lets you display other parts of the list. (For example, 1-50 of 230 means that the first fifty objects are shown and that a total of 230 objects match the selected type and filter criteria.) Click the navigation buttons to: • < – Display the previous 50 qualified objects.
Using the PAM Window Chapter 3: Persist Account Manager Using the PAM Window Use the Persist Account Manager window to create, view, modify, or delete an object, such as a user account, ACL, or routing rule. This section explains how you do this in general. To follow a sample scenario, see Example: Integrating a New Department, on page 3-26. For detailed information on individual PAM window panels, refer to the panel descriptions later in this chapter. Creating PAM Objects To create an object: 1.
Chapter 3: Persist Account Manager Using the PAM Window Removing Member Objects to/from a Collection Object, on page 3-10, for general addition and removal procedures. (The following object types are collections: repositories, ACLs, simple routing rules, and routing filters.) 5. To delete the selected object, click the Delete button and then confirm deletion. Example: To delete an ACL, select it in the list and click Delete. Click Yes when the confirmation message appears.
Using the PAM Window Chapter 3: Persist Account Manager Search button and input field Selected user to add Click All to list all users Other navigation buttons: A-to-Z, <, <<, >, >> Click Add to add selected user Figure 3-3: Select User Dialog Box 2. In the Select dialog box, select the object you want to add to the collection. (Use the buttons Search, All, A-to-Z, or <, <<, >, and >> to navigate the list.) 3.
Chapter 3: Persist Account Manager Using the PAM Window To Remove an Object from a Selected Collection Object 1. In the list of objects currently belonging to the selected collection object (at the right of the current panel), select the object you want to remove from the collection. 2. Click the Remove button. (The particular object depends on the current panel.) 3. Confirm removal (Yes) of the selected object. 4. Click the Apply button in the panel.
Users Panel, PAM Window Chapter 3: Persist Account Manager Users Panel, PAM Window Use the Users panel of the PAM window to view or change individual user accounts on RISS. You choose the set of users to view with the Options menu Show Users command – see Options menu, Persist Account Manager Window, on page 3-5. The panel name (on the tab) changes accordingly.
Chapter 3: Persist Account Manager Users Panel, PAM Window Table 3-2: Users Panel, PAM Window (Continued) Feature Description User Status Displays the following user profile options: • Active User – Selected if the user has a current login. • Outlook Initialized – Selected if the user uses RISS through Microsoft Outlook. • Administrative Privileges – Selected if the user is allowed to perform administrative tasks, such as using PCC and PAM.
Users Panel, PAM Window Chapter 3: Persist Account Manager Table 3-2: Users Panel, PAM Window (Continued) Feature Description Object GUID The Globally Unique Identifier of the corresponding user account on the LDAP server. (Not editable.) This is DAS’ key to the correct account on the LDAP server. Apply Saves any changes that you make to editable fields. This button is unavailable until you change a value. Reset Clears any unsaved changes and redisplays the last saved values.
Chapter 3: Persist Account Manager Repositories Panel, PAM Window Repositories Panel, PAM Window Use the Repositories panel of the PAM window to examine or change RISS repositories. You can add a new repository or change which ACLs apply to a given repository. The following table describes the features of the Repositories panel. Table 3-3: Repositories Panel, PAM Window 3-16 Feature Description object list Repositories on this system.
ACLs Panel, PAM Window Chapter 3: Persist Account Manager ACLs Panel, PAM Window You use the ACLs panel of the PAM window to create or delete an access control list, or to change the set of users in a given ACL. The following table describes the features of the ACLs panel. Table 3-4: ACLs Panel, PAM Window Feature Description object list Access control lists on this system. Only the first 50 items in the list are shown, and the list can be filtered using the Search and A-to-Z buttons.
Chapter 3: Persist Account Manager ACLs Panel, PAM Window Table 3-4: ACLs Panel, PAM Window (Continued) Feature Description New button (specifics) The Add New Item dialog box lets you define the ACL Name and Description, and choose the user entries for the new ACL. See Creating a New ACL for Managers to Access Marketing Email, on page 3-29, for an example of creating a new ACL.
Routing Rules Panel, PAM Window Chapter 3: Persist Account Manager Routing Rules Panel, PAM Window You use the Routing Rules panel of the PAM window to create, edit, or delete a complex routing rule, or to choose the repository associated with a rule. Note: Use simple routing rules (see Simple Routing Rules Panel, PAM Window, on page 3-21), instead of the Routing Rules panel, whenever possible. Extensive use of complex rules can negatively impact system performance.
Chapter 3: Persist Account Manager Routing Rules Panel, PAM Window Table 3-5: Routing Rules Panel, PAM Window (Continued) Feature Description Routing Rule Info Definition of the routing rule. Note: Matching is not case-sensitive (b matches both B and b), with the exception of the Subject field. Syntax: • Each match string is composed of ISO 8859-1 (Latin-1) characters enclosed in double quotes ("). • Each match component includes a keyword followed by an equals sign (=) and a match string.
Simple Routing Rules Panel, PAM Window Chapter 3: Persist Account Manager Simple Routing Rules Panel, PAM Window You use the Simple Routing Rules panel of the PAM window to create, edit, or delete a simple routing rule, or to choose the repository associated with a rule. Note: Use simple routing rules, instead of the Routing Rules panel (see Routing Rules Panel, PAM Window, on page 3-19), whenever possible. Extensive use of complex rules can negatively impact system performance.
Chapter 3: Persist Account Manager Simple Routing Rules Panel, PAM Window Table 3-6: Simple Routing Rules Panel, PAM Window (Continued) Feature Description Remove Reps Select a repository in the Repository ID list, and click Remove Reps to remove the selected repository from the list. The repository is not removed from the routing rule until you click Apply in the Simple Routing Rules panel.
Routing Filters Panel, PAM Window Chapter 3: Persist Account Manager Routing Filters Panel, PAM Window You use the Routing Filters panel of the PAM window to create, edit, or delete a routing filter, or to choose the repositories associated with a routing filter. A routing filter checks the email domains that appear in all of the addresses of each email.
Chapter 3: Persist Account Manager Routing Filters Panel, PAM Window Note: Before you add a repository to a filter Repository ID field that already contains the special value R0000000 Catchall Repository, you must first remove the entry R0000000 Catchall Repository. A routing filter with R0000000 Catchall Repository must not contain any other Repository ID values.
Routing Filters Panel, PAM Window Chapter 3: Persist Account Manager Table 3-8: Routing Filters Panel, PAM Window (Continued) Feature Description Email Domain (Required.) Email domain of the selected routing filter (example: mycorp.com). The filter applies to all emails with this domain in the mail header. (Not editable. This value is supplied when the fiilter is created.) Repository ID (Required.
Chapter 3: Persist Account Manager Example: Integrating a New Department Example: Integrating a New Department Problem Statement and Solution Problem In this example scenario, your company, OurCorp, is splitting off its marketing function from the Sales Department, to create a separate Marketing Department. The current marketing person, Mark Marcom, is becoming the manager of the Marketing Department, and two new marketing employees, John Doe and Jane Choi, are being hired.
Example: Integrating a New Department Chapter 3: Persist Account Manager – Create individual repositories for John’s email and Jane’s email. – Create access control lists (ACLs) for John and Jane to access (query) their respective individual repositories. – Create simple routing rules to route John’s and Jane’s email to their respective individual repositories. The new repositories and ACLs are named the same as the users (johndoe and janechoi).
Chapter 3: Persist Account Manager Example: Integrating a New Department For ease in maintenance and flexibility in access control, using abstract collection objects like a marketing repository and a marketing ACL can be advantageous. Trying, instead, to manage everything at the fine-grain level of individual users and their relations to user repositories can lead to extra work for both system administrators and end users.
Example: Integrating a New Department Chapter 3: Persist Account Manager 5. Click Apply in the Users panel (PAM window) to commit your changes to the database. Creating a New ACL for Managers to Access Marketing Email Use the ACLs panel to give Manager Mark and CEO Betty access to all email to and from members of the Marketing Department. Do the following: 1. Click the tab of the ACLs panel to show the panel. 2. Click the New button.
Chapter 3: Persist Account Manager Example: Integrating a New Department in the Select ACL Entries dialog box to finish adding ACLs to the repository. 4. Click Add in the Add New Item dialog box to create the new repository. 5. Click Apply in the Repositories panel (PAM window) to commit your changes to the database.
INDEX A access control lists, creating, modifying, deleting (PAM) 3-17 acknowledging a host or service problem 2-115 ACL See access control list active smart cell group, definition 2-21 active user, definition 3-14 archive directory, log 2-40, 2-74 archiving of data, definition 1-2 ASSIGNED smart cell state, definition 1-5 B BACKING_UP smart cell state, definition 1-5 backup 2-18 backup library, definition 2-19 C catch-all repository, definition 2-47 cloning a smart cell 2-91 CLOSED smart cell state, def
CLOSED smart cell state 1-5 collections, PAM object 3-10 COMPLETE_PROCESSING smart cell state 1-5 condition, status 1-4 CRITICAL service status value 1-7 data 1-2 data archiving 1-2 data backup 2-18 data querying 1-2 DEAD smart cell state 1-6 DISCOVERY smart cell state 1-4 DOWN host status value 1-6 filter, routing 3-23 FREE smart cell state 1-5 HARD status condition 1-7 host 1-2 host group 1-3 HP StorageWorks Reference Information Storage System 1-2 individual status conditions 1-7 individual status values
Index files event log 2-40, 2-74 log 2-40, 2-74 retention 2-95, 2-97 filter, routing, definition 3-23 filters, routing – creating, modifying, deleting (PAM) 3-23 FREE smart cell state, definition 1-5 H HARD status condition, definition 1-7 Help menu, PAM 3-6 host group, definition 1-3 host, definition 1-2 HP StorageWorks Reference Information Storage System, definition 1-2 I internal backup server, definition 2-18 L left menu, PCC, definition 2-2 library, backup, definition 2-19 life cycle state, defini
description 3-5 how to use 3-9 PCC 2-1 definition 1-3 PENDING status value, definition 1-6 Persist Account Manager See PAM Persist Control Center See PCC polling of hosts and services 1-3 primary signature backup services 2-18 Q querying, definition 1-2 R replication 2-78 repositories, creating, modifying, deleting (PAM) 3-16 repository catch-all, definition 2-47 user data, definition 1-2 repository, definition 3-2 RESET smart cell state, definition 1-5 RESTORE smart cell state, definition 1-5 retention f
Index users, creating, modifying, deleting (PAM) 3-13 V value, status, definition 1-4 value, status, individual definitions 1-6 View menu, PAM 3-6 view, PCC, definition 2-2 W WARNING service status value, definition 1-7 WORM media, backup to 2-18 HP Reference Information Storage System Adminstrator Guide, April 2004 Index-5
Index-6 HP Reference Information Storage System Adminstrator Guide, April 2004