HP StorageWorks Reference Information Storage System V1.1 User Guide (February 2005)

Troubleshooting Chapter 3: RISS Outlook Interface
HP StorageWorks Reference Information Storage System User Guide, February 2005 3-9
Troubleshooting
Problems logging in
If you change your Windows password or mail servers, the RISS Outlook
Interface prompts you to log in when you try to search your repository.
Providing your current (new) password and mail server updates your account
information (password and mail server).
Note: The rest of this section provides background information, to help
you understand why this new login information is needed.
To use the RISS Outlook Interface you must be logged in to both:
• A Microsoft Exchange mail server
• RISS
After you initialize your Outlook account, these login operations are
performed automatically. You are not prompted for your user name,
password, and mail server.
• When you open Outlook, you are automatically logged in to Exchange.
• When you submit a search query, you are automatically logged in to the
system.
Your Windows password is used for logging in to Exchange. When you
initialize your Outlook account, your Windows password becomes your RISS
password as well.
To resynchronize your RISS login information with your new Exchange login
information, the RISS Outlook Interface prompts you to provide the new infor-
mation.