HP Storage Hardware Providers VDS/VSS Installation Guide (5697-1131, August 2011)

Perform the following test and verification steps to troubleshoot the problem:
1. Do the array volumes appear in the Disk Management tool? To check, in the Windows menu
bar select Start > Control Panel. Select Administrative Tools. Under Computer Management, select
Disk Management (under Storage). If array LUNs are not visible, click Action > Refresh and Action
> Scan Disks.
2. Do the array volumes appear when you use the DiskPart utility? At the Run command prompt,
enter diskpart.exe. Enter list disk to see a list of disk devices present. (Enter help to see a list of
commands.)
If you receive the error message: The disk management services could not complete
the operation, VDS is not enabled at startup. Click Start > Control Panel, and then select
Administrative Tools > Services. Right-click Virtual Disk and select Properties. Select Manual under
Startup type, and click OK.
3. Check the release notes that came with your HP hardware providers installation files to verify
you are using compatible versions of software.
4. Make sure you configured the VDS or VSS configuration utility as explained in the configuration
and installation sections.
5. Check VDS/VSS server and disk array configuration as explained in the configuration and
installation sections.
6. For P6000 only: Check LAN connectivity between all servers and the array.
7. For P6000 only: Make sure the firewall is open between all servers and the array.
8. For P6000 only: Check the Command View server NIC bindings: the LAN that connects to the
VDS/VSS server must be listed first.
9. Make sure you logged into all devices and software using administrator privileges.
10. Check the Windows application event log.
11. Visit the Microsoft website support knowledge base and search for VDS logging. Turn on logging
as instructed by Microsoft and use the Microsoft procedure for testing VDS and checking the log.
VSS volume copying not working
Perform the following test and verification steps to troubleshoot the problem:
1. Is the HP VSS hardware provider running?
For Windows Server 2003, at the command prompt, enter:
vssadm list providers
You should see the HP VSS hardware provider listed.
For Windows Server 2008/2008 R2, at the command prompt, enter:
DiskShadow
Then, from the DiskShadow prompt, enter:
list providers
You should see the HP VSS hardware provider listed.
2. Verify that the Business Copy license is installed. This license is required to produce data copies
using VSS.
Troubleshooting the HP hardware providers48