HP Version Control Repository Manager

this specific case, the component setup program detected that the installation succeeded, but will not be
complete until the system is rebooted. The VCA does not reboot the system after each component install, but
at the end of all installations, to avoid unnecessary restarts. If the installation task was started without the
reboot automatically option selected, you must restart the server manually to ensure proper installation of
all software.
The Log page contains information logged by the component setup program.
Why do some of my components not install and report in the log as failed, although the hardware exists on
my server and requires the update?
Solution: Some HP components are not written to support silent installation, such as HP NIC drivers for
Windows NT, which is an installation that requires user intervention. The VCA can only install components
that are written for silent installation. The following components currently do not support silent installation:
• NetFlex/Netelligent Adapter Driver for Windows NT 4.0
• Ethernet/Fast Ethernet or Gigabit NIC Driver for Windows NT 4.0
• Array Redundancy Software for Windows 2000
In the event silent installation is not supported, HP recommends the following procedure
1. View the VCA log and determine which component failed.
2. Access the failed system, and browse to the VCRM repository from that system.
3. Browse to the Catalog and identify the component.
4. Click the component. The Component Details page appears.
5. Click the link associated with the component at the top of the Component Details page to download
the failed component.
6. Save the component to the system.
7. Install the component manually.
In the event components fail because they are not signed by Authenticode technology or have not cleared
the Microsoft Windows logo testing, check the target system for messages.
If these components do not or will not install without user intervention or silently, why does the VCA report
Failed to Install?
Solution: At the current time, the VCA does not differentiate between silent and non-silent components.
I am unable to save the log entries in a file and following Microsoft Internet Explorer message appears,
"Internet Explorer cannot download clrlogwiz&logsave=true from the local host". What is happening?
Solution: A browser setting is preventing you from writing to the log file.
HP recommends the following actions:
1. From Microsoft Windows Explorer, click Tools→Internet Options→Advanced.
2. Under the Security section, deselect Do not save encrypted pages to disk.
3. Click OK. The settings are saved.
After installing the SMH from the installation icon in the VCA, the VCA log disappeared and indicated that
the page cannot be displayed. What happened to the log?
Solution: The SMH is restarted during the installation which disrupts the connection between the client browser
application and the system. To resolve this issue, HP recommends that you login to the SMH again and view
the VCA log directly to determine the status of the installation task.
When attempting to clear the log and save log text using Internet Explorer, a security dialog box appears
indicating a file download error has occurred. I can download the file by right-clicking the Security tab
and selecting Download File. However, when I open the log file from the saved location, there is no data.
How can I resolve this issue?
Solution: The default Internet Explorer security settings prevent you from downloading the file.
To resolve this issue, HP recommends that you add the SMH URL to Internet Explorer's Trusted Sites.
To add the SMH to Internet Explorer's Trusted Sites:
1. From Internet Explorer, click Tools→Internet Options.
2. Click the Security tab.
3. Select the Trusted sites icon.
36 Troubleshooting