HP Version Control Repository Manager

Software inventory problems
Why do some of the components display in the inventory for hardware that is not physically located on my
server?
Solution: This issue is caused by a conflict between SmartStart and the VCA and might display with Yellow
status icons in the Latest Version and Support Pack columns.
SmartStart installs all components, specifically storage components, for hardware, regardless of the physical
location of hardware on the server, for example:
• 32-Bit SCSI Controller Driver for Windows NT 4.0
• Drive Array Driver for Windows NT 4.0
• Smart Array-2 Controllers Driver for Windows NT 4.0
• 64-Bit/66Mhz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows NT 4.0
• Smart Array 5x Controller Driver for Windows NT.40
The inventory for these components might display with Yellow status icons, stating an upgrade is needed
and available, which occurs when the VCRM configured on the VCA is cataloged with newer versions of
these components.
For example, if your server is configured with components from HP SmartStart CD 5.2 and the Catalog of
your VCRM contains new HP SmartStart CD 5.3 components, the inventory of the VCA displays the previously
mentioned items with Yellow status icons. You cannot upgrade these components because the physical
hardware does not exist on the system or allow the status icons to display with a Green icon reporting the
components are current. The Overall Status also continues to display with a Yellow icon because the VCA
is reporting components that need updating.
You can create a Custom Software Baseline excluding these components and configure your VCA to use it
as its Reference Support Pack . This option enables the Support Pack Version column to exclude these
components during its version comparison, which allows your Overall Status to display with a Green icon
stating the inventory is current. However, the Latest Version column will continue to display with Yellow
icons for these components.
This solution should only be applied to those systems without the storage hardware physically installed.
This problem will be corrected in future releases of the VCA.
“ati2mtag.sys" and "HPCISSs2.sys" are observed as software names under Installed Software.
Solution 1: Install Insight Management Agents for SNMP and install/configure SNMP with at least one
community string with read access. This will make VCA to collect inventory from SNMP.
Solution 2: Populate VCRM with latest updates and configure VCA to VCRM. This will make VCA to update
the latest applicable description from VCRM for that product.
Solution 3: Use Smart Start CD to install the required drivers. This will install drivers with the HP Metadata
and driver name description.
HP Version Control Repository Manager
Access problems
After updating my Windows XP system with Service Pack 2, I am unable to access the HP Version Control
Repository Manager. What happened?
Solution: The Windows XP Service Pack 2 implements a software firewall that prevents browsers or other
clients from accessing the ports required for access to the VCRM. To resolve this issue, you must configure
the firewall with exceptions to allow access through the ports used by HP SIM, VCA and other VCRMs.
HP recommends the following actions:
1. Select Start→Settings→Control Panel.
2. Double-click Windows Firewall to configure the firewall settings.
3. Select Exceptions.
4. Click Add Port.
You must enter the product name and the port number.
38 Troubleshooting