HP Version Control Repository Manager

Solution:

While the automatic update process was in progress, the VCRM was unable to connect to the

website.

HP recommends the following actions:

• Verify that the hardware connection for the Internet is secure, for example, phone line or cable, to the

machine where the VCRM is installed.

• Verify the domain name server (DNS) settings are correct.

• Verify that the proxy server, port, and proxy user authentication settings are correct.

After I use the 'Upload a Support Pack' feature, why are some of the new Support Packs marked invalid and

other files missing, even though the upload appeared to complete successfully?

Solution:

The upload completes after all files have been transferred from the local system to the VCRM. For

performance reasons, transferred files are queued for cataloging as a separate activity at the VCRM server,

meaning that upon completion of the upload, not all of the files will immediately appear in the catalog, and

uploaded Support Packs may be marked as invalid until all files have been cataloged, usually within a few

minutes.

Error problems

My VCRM upgrade is failing with the following error An error (0) occurred while trying to

install the MSXML Parser 3.0.

Solution This error occurs when the component is extracted and installed over a network.

HP recommends that you install the component without extracting over the network. For example, launch

cp00xxx.exe on each system.

HP SIM problems

After installing HP SIM 4.1, the VCRM is not accessible. There is no link available by way of SMH, and when

I attempt to connect directly by entering https://VCRMSystem:2381 in the browser, a 404 error code

appears.

Solution:

The access rights to the \compaq\wbem directory were not set up correctly during the uninstall of

HP SIM 4.0/4.01 followed by the installation of HP SIM 4.1. As a result, the VCRM does not successfully

HP recommends the following actions:

• Install HP SIM 4.2.

• Download and install HP Web-enabled System Management Software Security Patch for Windows

5.94, which is available as SoftPaq SP25771 from http://h18007.www1.hp.com/support/files/server/

us/download/22728.html.

1. Log into the system with administrative privileges.

2. Stop the following services:

• All Insight Management Agents

• Array Configuration Utility

• HP Version Control Repository Manager

• HP Version Control Agent

• HP Insight Management Agent

• Surveyor

• HP Insight Control performance management

• HP Insight Control performance management Tools

3. Rename the directory \compaq\wbem to \compaq\wbem_old.

4. Create a new directory \compaq\wbem.

40 Troubleshooting