System Management Homepage 7.1 User Guide

13.13.2.7 When I browse to https://ipaddress:2381 on a local machine or a remote
machine running Windows 2003, I don't see the Sign in screen.
Internet Explorer 6.0 on Windows 2003 sometimes causes only the Account Sign in
text in a blue bar to appear, instead of the entire Sign in page. This issue occurs
when browsing on a local system or a remote system.
To resolve the issue, enable Javascript support and add this site to the Trusted sites
list.
13.3 Installation Problems
13.13.3.1 After running setup.exe /r on a Windows system to import certificates, the
installation fails.
Do not use setup.exe /r to import or copy certificates. Instead, use the Configure
or Repair Agents tool in HP SIM.
13.13.3.2 When installing HP SMH, I receive the following error: another instance is
running.
The HP SMH installation attempted to install on a system that had files that are
corrupted, or the installation was aborted.
To resolve this issue, navigate to the \temp directory on the HP SMH system and
delete the smhlock.tmp file.
13.13.3.3 When installing HP SMH, I receive the following errors: error: cannot get
exclusive lock on /var/lib/rpm/Packages error: cannot open
Packages index using db3 - Operation not permitted (1) error:
cannot open Packages database in /var/lib/rpm.
This error appears when more than one instance of the install action is initiated on
a Linux system. Only one HP SMH installation can run at a time.
13.4 IP Address Problems
13.13.4.1 Why do I get a security warning when I browse to HP SMH with an IPv6 address?
To use IPv6 addresses, you need the following browsers:
• Windows OS
Internet Explorer 7
• Linux OS
Mozilla Firefox
Note: Internet Explorer 6 cannot handle IPv6 addresses. For more information, see
http://blogs.msdn.com/ie/archive/2007/02/20/ipv6-uris-in-ie7.aspx and the
Microsoft support page at http://support.microsoft.com/kb/325414.
When browsing secure pages, Internet Explorer 7 might ask you to add the page
to its Trusted Site Zone. Even clicking Add, the message returns. In this case, Internet
Explorer 7 fails to handle IPv6 URLs since the Internet Explorer parser uses a colon
as the separator of the IP address and the Port number. For example,
• On IPv4, the HP SMH IP address might be https://127.0.0.1:2381. The
IP address is 127.0.0.1 and the port number is 2381.
• On IPv6, the HP SMH IP address might be
https://[2001:db8:c18:1:21a:4bff:fe4c:c8e0]:2381. The IP
address is 2001:db8:c18:1:21a:4bff:fe4c:c8e0 and the port number is 2381
in this case, Internet Explorer looks for a colon as a separator and uses [2001
as the IP address.
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