System Management Homepage 7.3 Update 1 Release Notes

Workaround: To resolve the issue, verify whether the system has all the required 32-bit library
packages installed, if not, install the missing packages.
• Issue: HP SMH becomes inaccessible after installing Windows XP Service Pack 2.
Description: In addition to HP SMH becoming inaccessible, HP Systems Insight Manager and
the HP Version Control Repository Manager also become inaccessible. The Windows XP
Service Pack 2 implements a software firewall that prevents browsers or other clients from
accessing the ports required for access to the Version Control Repository Manager.
Workaround: To resolve the issue, you must configure the firewall with exceptions to allow
access through the ports used by HP Systems Insight Manager, HP Version Control Agent,
and other HP Version Control Repository Managers.
HP recommends the following actions:
1. Select Start ⇒ Settings ⇒ Control Panel.
2. Double-click Windows Firewall to configure the firewall settings.
3. Select Exceptions.
4. Click Add Port, and then enter the product name and the port number.
Add the following exceptions to the firewall protection:
Table 2 Firewall protection
Port NumberProduct
Port 2301, optional portHP SMH Insecure
Port 2381HP SMH Secure
5. Click OK to save your settings, and close the Add a Port dialog box.
6. Click OK to save your settings, and close the Windows Firewall dialog box.
This configuration leaves the default SP2 security enhancements intact, but will allow traffic
over the ports indicated above. The secure and insecure ports must be added to enable proper
communication from your browser and other clients that access the Version Control Repository
Manager.
• Issue: Using an ampersand character in the group name during HP SMH installation on a
Windows XP system prevents you from logging into HP SMH after installation.
Workaround: HP recommends that you avoid using the ampersand character in group names.
• Issue: HP Systems Insight Manager features do not support the use of Extended ASCII characters
when specifying the HP Systems Insight Manager system.
Description: The use of Extended ASCII characters does not allow the trust relationship to
establish.
Workaround: HP recommends that you avoid using Extended ASCII characters when specifying
the HP Systems Insight Manager system.
• Issue: Forceful downgrading to SMH 6.0 from 6.1 or later fails on x86_64 Windows platform.
Description: When SMH is downgraded forcefully from 6.1 or later to 6.0 using the command
cp010944.exe /f the following error message appears:
HP SMH for Windows and Linux 11