Deploying HP SIM 5.x on MSCS clusters on Windows 2003 with SQL Server 2005 481363-002, 02/2009

44
Troubleshooting
Note:
This s
ection is applicable only if PMP has been installed manually.

Problem
: Error during MSA tool execution.

Solution:
Execution of MSA tools might fail due to SSH key mismatch. For proper execution of MSA
tools, perform the following:
1.
Make the primary system a
ctive and execute
mxagentconfig
to push the
SSH
key to primary
system itself.
AND
2.
Make secondary system active and execute
mxagentconfig
to push the
SSH
key to secondary
system itself.

Problem
: Unable to Single Sign
-
On to client.

Solution:
Client should h
ave the certificate/
n
ame of both cluster systems in it.
1.
If
the
Trust mode
is
Trust By Certificate
on the client, open the Web agent certificate,
cert.pem
file, from both the systems and import them into client Web agent.
2.
If the
Trust mode
is
Trust By Name
on the client, include both the system names in trusted server
name list.

Problem
: Unable to get the second system certificate when browsing to SMH

Solution:
Import the second system certificate on to the first system.