HP Systems Insight Manager 6.2 Installation and Configuration Guide for HP-UX

8 Troubleshooting
Data collection issues
Installation issues
Memory issues
HP Servicecontrol Manager and Systems Insight Manager issues
Security
8.1 Data collection issues
8.8.1.1 If you notice errors in the task results of a Data Collection task (for systems that are configured
and should respond properly to WBEM requests), and if you see some form of out of memory
errors or notice multiple instances of mxinventory processes running, then it is likely that you need
HP-UX kernel patch PHKL_35029 to fix a pthread library problem. The HP Java web site lists this
as a required patch for Java 1.5 on HP-UX 11.23 0609.
8.2 Installation issues
8.8.2.1 The Virtual Server Environment (Virtual Server Environment) Standalone Servers collection displays
the same result as the All Servers collection after the database initialization during the HP Systems
Insight Manager installation.
Solution: The Virtual Server Environment collection is not available by default in HP Systems Insight
Manager 5.3.1. This collection is available only if the VSE plug-in is installed.
To resolve, restart the HP Systems Insight Manager server if collections return unexpected results
after the HP Systems Insight Manager installation.
8.8.2.2 On an HP-UX system, the mxinitconfig -a command fails at step 8, and the following error
appears in the /var/opt/mx/logs/initconfig.log file: ...8. Database
Configuration Connecting to database...- Failed HP Systems Insight
Manager shutting down: Lost connection to database.
org.postgresql.util.PSQLException: Connection refused.Check that the
host name and port are correct and that the postmaster is accepting
TCP/IP connections. for db loaded from database.props
Try the following solutions:
• Ensure that the semmni and semmns kernel parameters are set to the minimum values (1024
for semmni and 2048 for semmns.)
• The subdirectory /var/opt/iexpress/postgresql exists because the PostgreSQL
product is not installed or was installed and uninstalled incorrectly. Uninstall PostgreSQL if
it is installed, delete the /var/opt/iexpress/postgresql directory, and then reinstall
PostgreSQL.
8.3 Memory issues
8.8.3.1 Many things can cause an out of memory condition when running the Systems Insight Manager
product. The two common ones are not enough physical memory or not enough swap space.
Others may be related to how the kernel parameters are tuned. For example, if the maxssiz
parameter which is used to set the maximum size of the stack for each of the user process is set
to 256 MB, you may get an "Unable to create native thread" error. In this case try lowering the
value to 32 MB or lower to resolve the problem.
8.4 HP Servicecontrol Manager and Systems Insight Manager issues
8.8.4.1 If you are upgrading your system from HP-UX 11i v2 to HP-UX 11i v3 and HP Servicecontrol
Manager 3.0 is configured on your system or Systems Insight Manager is installed on your system,
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