HP Systems Insight Manager 7.3 Installation and Configuration Guide for HP-UX

Registering for software technical support and update service
HP SIM is supported in any one of the following situations:
• A valid warranty exists (90 days Global Limited Warranty)
• Purchase of Insight Control (having 1-year 24x7 Technical Support bundled with the license
purchase)
• The customer purchases a HP SIM Care Pack (Part #: UR389E)
Support includes one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation
or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP.
With this service, customers benefit from expedited problem resolution as well as proactive
notification and delivery of software updates. For more information about this service, see the
following website:
www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation, and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
http://www.hp.com/go/hpsc
After creating your profile and linking your support agreements to your profile, see the Software
Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain
software, documentation, and license updates.
HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
• In the United States, see the HP U.S. service locator website:
http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide website:
http://www.hp.com/go/assistance
Related information
Documents
• HP Insight Control documentation:
http://www.hp.com/go/insightcontrol/docs
• Systems Insight Manager documentation:
http://www.hp.com/go/insightmanagement/sim/docs
• HP Matrix Operating Environment documentation:
http://www.hp.com/go/matrixoe/docs
50 Support and other resources