HP Version Control Agent 6.2 User Guide

Service and support

Support for

HP Version Control Agent

(VCA) is provided as an adjunct to support of the underlying hardware.

The purpose of the HP Support page is to provide you with a variety of product-, service-, and support-related

resources. In particular, you can use this page to:

• Go to http://www.hp.com/servers/manage. This website is devoted to Systems Management Products.

You will find a wealth of product- and service-related information on this portal.

• Access links to HP’s support home page and World-Wide-Website locator for phone numbers, online

tools, and information.

• Contact the HP Support Forum to get answers to your questions about HP products. The HP Support

Forum can be found at http://forums.itrc.hp.com/.

Keeping good records of your configuration can significantly speed up the troubleshooting process. Consult

the following list when you obtain assistance from your HP service provider:

• Management PC make, model, and serial number information

• Operating system information, including version number, a list of all service packs that have been

applied, the Compaq SSD version, and Insight Management Agent's names and versions that have

been applied

• Hardware configuration information:

Survey Utility output or Inspect printout•

• System Configuration Utility printout

• Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or System

Configuration printout.

Windows events

The following table shows a listing of Windows events that are applicable to the VCA.

TextSeverityFacilityEvent ID

The installation task succeeded.

VCA Log URL.

InformationalApplication28

The configuration task

succeeded. VCA Log URL

InformationalApplication53

Started the VCA (normal

startup).

InformationalApplication60

The VCA Win32 service was

stopped

InformationalApplication65

The installation task failed. VCA

Log URL:

ErrorApplication208

The configuration task failed.

VCA Log URL

ErrorApplication503

The VCA Win32 service could

not be started successfully.

ErrorApplication604