HP Systems Insight Manager 5.2 Installation and Configuration Guide for HP-UX

14 Troubleshooting
Data collection
If you notice errors in the task results of a Data Collection task (for systems that are configured and should
respond properly to WBEM requests), and if you see some form of out of memory errors or notice multiple
instances of mxinventory processes running, then it is likely that you need HP-UX kernel patch PHKL_35029
to fix a pthread library problem. The HP Java web site lists this as a required patch for Java 1.5 on HP-UX
11.23 0609.
Installation
The HP Virtual Server Environment (VSE) Standalone Servers collection displays the same result as the All
Servers collection after the database initialization during the HP SIM installation.
Solution: To resolve, restart the HP SIM server if collections return unexpected results after the HP SIM
installation.
Login
I cannot sign in to HP SIM or to managed systems browsing from HP SIM using Internet Explorer 6.0.
Reason 1: Internet Explorer has a problem with underscores in system names, which prevents the authentication
cookie from working properly.
Solution: If the names of the systems have an underscore, use the IP address of the system. Configure HP
SIM to create links to the system using the IP address instead of the name:
1. Browse and sign in to HP SIM.
2. Select Options→Security→System Link Configuration. The System Link Configuration page appears
3. Select Use the system IP address.
4. Click OK.
Note: By using IP addresses instead of names, you might encounter security alerts, if the name in the managed
system certificate does not match the name in the link. The default certificate for managed systems uses the
system name, not the IP address.
Reason 2: For managed systems, the privacy policy setting in Internet Explorer 6.0 is blocking the
authentication cookies from the managed systems.
Solution 2A: (Recommended) Remove the systems from the Internet Zone. The privacy policy only affects
systems in the browser Internet Zone. Therefore, by removing systems from that zone, you prevent the
privacy policy from affecting those systems. To change the browser privacy policy setting, select
Tools→Internet Options, and click the Privacy tab from the Internet Explorer browser menu. Modify the
privacy setting in one of the following ways:
▲ Browsing to systems by IP address instead of by name can cause the browser to consider those systems
to be in the Internet Zone. Instead, browse by name. You can configure HP SIM to use system names
when creating links to systems by selecting Options→Security→System Link Configuration and
selecting Use the system name.
▲ If your browser is configured to use a proxy server, you can configure your browser to bypass the proxy
server for specific systems, which removes those systems from the browser Internet Zone. From the
browser menu, select Tools→Internet Options, and click the Connections tab. Click LAN Settings,
and if you are configured to use a proxy server, click Advanced. In the Exceptions list, you can
specify a list of addresses that should bypass the proxy server. These addresses are no longer in the
Internet Zone and are not affected by the privacy settings policy.
Solution 2B: (Not Recommended) Change the browser privacy security policy setting. From the Internet
Explorer browser menu, select Tools→Internet Options, and click the Privacy tab. The privacy setting
can be modified in one of the following ways:
• Set the privacy setting to Accept all Cookies by sliding the slider bar to the bottom. This setting allows
a browser to accept all cookies for both first-party and third-party sites. When browsing to HP SIM or
Data collection 66