HP Systems Insight Manager 7.1 Installation and Configuration Guide for MS Windows

• The account you are entering has been deleted, disabled, or locked out.
• The password for the account must be changed.
• You are attempting to sign in from an IP address that is not valid for the
specified account.
• You do not have cookies enabled in your browser or you are using a cookie
blocker.
12.12.2.15 I cannot sign in to my Windows Systems Insight Manager.
If you are attempting to sign in with a Windows user account created on the CMS
(as opposed to a domain account) and the CMS host name is longer than 15
characters, then you must enter the first 15 characters of the CMS name in the
domain field to sign in. For example, if your Windows CMS is named
"SIMwin2003withsp2" and you have a local account "bob," then sign in with
username = "bob" and domain = "SIMwin2003withs." Any new local user account
created cannot sign in, unless they were created using only the first 15 characters
of the system name entered in domain name field and signed-in using the same.
12.3 Password
12.12.3.1 I am unable to sign into Systems Insight Manager.
Solution: Make sure that the Systems Insight Manager service is running.
To verify whether the Systems Insight Manager service is running:
Go to My Computer→Manage→Services and Applications→Services→HP Insight
Control.
To start the Systems Insight Manager service:
Go to My Computer→Manage→Services and Applications→Services and right-click
the HP Insight Control service and select Start. If a message appears indicating a
login failure, the service account password should be changed.
Procedure 28 Changing the service account password
1. Go to My Computer→Manage→Services and Applications→Services, right-click
HP Insight Control, and select Properties (or just double-click the Systems Insight
Manager service name).
2. Select the Log On tab.
3. Update the password in the This Account section.
4. Click OK. The password is saved.
12.12.3.2 The password for the service account used by the Systems Insight Manager Windows
service is changing. What do I need to change?
Stop Systems Insight Manager.1.
2. Access the Services control panel and edit the service credentials to provide the
new password for the Systems Insight Manager service.
3. Run mxpassword -g and modify the following passwords to the new account
password:
MxDBUserPassword
MxPMPPassword
4. Restart Systems Insight Manager.
12.12.3.3 The password for the database account used by the Systems Insight Manager
Windows service is changing. What do I need to change?
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