HP Systems Insight Manager 7.2 Installation and Configuration Guide for Microsoft Windows

5 Installing HP Insight Remote Support
HP Insight Remote Support (RS) software provides hardware event diagnosis and secure submission
of hardware event notifications to HP. Insight RS is optimized for environments containing up to
500 devices, and supports many HP servers, storage, networking and printing devices. See the
HP Insight Remote Support Release Notes at http://www.hp.com/go/insightremotesupport/docsfor
a complete list of supported devices. HP Insight RS 7.0.x supports upgrade from previous versions
of Insight RS, including the 5.x versions of Insight Remote Support Standard and Insight Remote
Support Advanced.
NOTE: Insight RS can be installed before or after HP SIM installation.
For customers who require monitoring of more than 500 devices who have purchased Proactive
Services from HP, require integration with SAP Solution Manager or HP Operations Manager, then
they should install the HP Insight Remote Support Advanced software.
Device and access requirements
HP Insight RS 7.0.x can be installed on a ProLiant server or on a VMware guest. See the HP Insight
Remote Support Release Notes for the most current supported versions. Insight RS communicates
over HTTPS/443 to submit incidents to and retrieve entitlement information from the HP Support
Center. HTTPS provides encryption for confidentiality of software configuration data collected from
the CMS and transferred to HP. HP recommends you to configure the firewall for Insight Remote
Support before installing Insight RS. If your policies require IP addresses, see HP Insight Remote
Support Security White Paper available at http://www.hp.com/go/insightremotesupport/docs
for details.
HP Insight Remote Support installation process
Before installing Insight RS, you must first download the Insight RS software package from the HP
Software Depot at http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?
productNumber=REMOTESUPPORT.
To download Insight RS, complete the following steps:
1. Log on to the CMS using an Administrator account.
2. Download the .exe file containing the Insight RS installation files from the HP Software Depot.
To begin the installation, complete the following steps:
Device and access requirements 49