HP Systems Insight Manager 7.2 Installation and Configuration Guide for Microsoft Windows

• For Single Sign on to Onboard Administrator, tools include:
Onboard Administrator as Administrator◦
◦ Onboard Administrator as Operator
◦ Onboard Administrator as User
• For Single Sign On to HP P6000 Command View software , tools include:
◦ P6000 Command View as Administrator
◦ P6000 Command View as Operator
◦ P6000 Command View as User
12.12.2.11 I am prompted for sign in credentials when accessing a trusted P6000 Command
View system.
If the P6000 Command View software is configured to trust Systems Insight Manager
for Single Sign On, it is possible that Systems Insight Manager is attempting to
access the Command View software using a host name that does not resolve on
the CMS. Examine the URL used to access Command View to determine the host
name being used, either from the Command View link, or the browser address bar
on the Command View sign-in page. Ensure that name can be resolved and is
reachable from the CMS. You might need to reconfigure network or name service
settings on the CMS.
12.12.2.12 After installing Systems Insight Manager, I changed the Windows administrator
password and can no longer sign in to Systems Insight Manager.
If you have SQL Server installed locally, verify that it is running. If it is not running,
verify the logon credentials. The service login credentials could have changed. The
Systems Insight Manager service is registered to run under the credentials used
during installation.
Procedure 29 Changing the service login credentials
1. Change the MSSQL service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the MSSQL service (SQLserver service for SQL2005) and select
Properties.
c. Select the Logon tab, and change the password.
d. Restart the MSSQL (or SQLserver) service.
2. Change the Systems Insight Manager service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the Systems Insight Manager service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the Systems Insight Manager service.
3. If you are using OpenSSH on Windows Server 2000 or 2003, change the
OpenSSH Server service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the OpenSSH Server service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the OpenSSH and Systems Insight Manager service.
92 Troubleshooting