System Management Homepage 6.2 Installation and Configuration Guide

HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured
and available in your country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is optimized
for environments with 1-50 servers. Ideal for customers who can benefit from proactive notification, but
do not need proactive service delivery and integration with a management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
Publishing history
Table 4 Publishing history
Publication dateEdition numberSupported versionsSupported operating
systems
Manufacturing part
number
October 20101See “Installation
requirements” (page 7).
Linux and Windows466305-007
September 201023HP-UX 11i v3 (B.11.31)HP-UX438862-404
March 201022See “Installation
requirements” (page 7).
Linux and Windows466305-005
March 201021HP-UX 11i v3 (B.11.31),
HP-UX 11i v2 (B.11.23),
HP-UX 11i v1 (B.11.11)
HP-UX438862-403
November 200920See “Installation
requirements” (page 7).
Linux and Windows466305-004
March 200919See “Installation
requirements” (page 7).
Linux and Windows466305-003
March 200918HP-UX 11i v3 (B.11.31),
HP-UX 11i v2 (B.11.23),
HP-UX 11i v1 (B.11.11)
HP-UX438862-402
January 200917See “Installation
requirements” (page 7).
Linux and Windows466305-001
September 200817HP-UX 11i v3 (B.11.31),
HP-UX 11i v2 (B.11.23),
HP-UX 11i v1 (B.11.11)
HP-UX438862-401
March 200816HP-UX 11i v3 (B.11.31),
HP-UX 11i v2 (B.11.23),
HP-UX 11i v1 (B.11.11)
HP-UX438862-009
December 200715HP-UX 11i v3 (B.11.31),
HP-UX 11i v2 (B.11.23),
HP-UX 11i v1 (B.11.11)
HP-UX438862-008
HP Insight Remote Support Software 71