HP Systems Insight Manager 5.3 with Update 1 Installation and Configuration Guide for Linux HP Part Number: 418811-005 Published: April 2009 Edition: 5.3.1

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The postmaster and PostgreSQL start.

4. Run mxinitconfig -a. Initial configuration completes successfully and service starts.

I cannot sign in to HP SIM or to managed systems browsing from HP SIM using Internet Explorer 6.0 SP2 or

later.

Reason 1:

Internet Explorer has a problem with underscores in system names, which prevents the authentication

cookie from working properly.

Solution:

If the names of the systems have an underscore, use the IP address of the system. Configure HP

SIM to create links to the system using the IP address instead of the name:

1. Browse and sign in to HP SIM.

2. Select Options→Security→System Link Configuration. The System Link Configuration page appears

3. Select Use the system IP address.

4. Click OK.

NOTE: By using IP addresses instead of names, you might encounter security alerts, if the name in the

managed system certificate does not match the name in the link. The default certificate for managed

systems uses the system name, not the IP address.

Reason 2:

For managed systems, the privacy policy setting in Internet Explorer 6.0 is blocking the

authentication cookies from the managed systems.

Solution 2A:

(Recommended) Remove the systems from the Internet Zone. The privacy policy only affects

systems in the browser Internet Zone. Therefore, by removing systems from that zone, you prevent the

Tools→Internet Options, and click the Privacy tab from the Internet Explorer browser menu. Modify the

privacy setting in one of the following ways:

• Browsing to systems by IP address instead of by name can cause the browser to consider those systems

to be in the Internet Zone. Instead, browse by name. You can configure HP SIM to use system names

when creating links to systems by selecting Options→Security→System Link Configuration and

selecting Use the system name.

• If your browser is configured to use a proxy server, you can configure your browser to bypass the proxy

server for specific systems, which removes those systems from the browser Internet Zone. From the

browser menu, select Tools→Internet Options, and click the Connections tab. Click LAN Settings,

and if you are configured to use a proxy server, click Advanced. In the Exceptions list, you can

specify a list of addresses that should bypass the proxy server. These addresses are no longer in the

Internet Zone and are not affected by the privacy settings policy.

Solution 2B:

(Not Recommended) Change the browser privacy security policy setting. From the Internet

Explorer browser menu, select Tools→Internet Options, and click the Privacy tab. The privacy setting

can be modified in one of the following ways:

• Set the privacy setting to Accept all Cookies by sliding the slider bar to the bottom. This setting allows

a browser to accept all cookies for both first-party and third-party sites. When browsing to HP SIM or

directly to a managed system, it is considered a first-party site. When navigating to a managed system

through HP SIM, the system is considered a third-party site.

• Customize the handling of cookies by clicking Advanced and enabling Override automatic cookie

handling. Then select the appropriate radio buttons for first-party and third-party cookies to Accept

or Prompt. If you select Prompt, the browser prompts you on how to handle a cookie each time a

cookie is received. You can choose to block or allow the cookie each time, or for all times. Enabling

Always allow session cookies does not resolve the problem because the Web Agents do not use

session cookies.

• Individually specify the handling of cookies for each system. Click Edit in the websites section and

add the address of the system in the specified field. Click Allow to always allow cookies to that system.

Repeat this for all systems.