HP Systems Insight Manager 7.1 Installation and Configuration Guide for MS Windows

6 Upgrading HP Systems Insight Manager

This chapter provides the steps to upgrade HP Systems Insight Manager 6.0 and later. Before

beginning the HP Systems Insight Manager upgrade, verify that your user name and password to

access the database are valid. When you perform an upgrade, HP Systems Insight Manager checks

for a previous installation of HP Systems Insight Manager, stops HP Systems Insight Manager and

all related services and daemons, overwrites or copies files to the appropriate locations on the

CMS, and then restarts HP Systems Insight Manager and all related services.

NOTE: If your current version of HP Systems Insight Manager is before the 6.x version, then you

must first upgrade to 6.x or a later version before upgrading to version 6.3 and above. For more

information about upgrading to the 6.x version, see http://bizsupport2.austin.hp.com/bc/docs/

support/SupportManual/c02051908/c02051908.pdf

NOTE: All HP SIM certificates are restored/retained after the SIM upgrade process. The content

of the certificate files do not change during the upgrade process, thus retaining the previous IP

address and the host-name details of the system. HP SIM upgrade does not change any content

of the certificate files. So previous IP/host-name will be retained.

NOTE: If the system’s IP/hostname details are changed after the previous HP SIM install, the user

must regenerate the HP SIM certificates.

Procedure 8 Upgrading HP Systems Insight Manager

1. Verify that HP Systems Insight Manager 6.x or greater is running on the system.

2. If you have the unsupported HP Insight Support Enterprise Edition (ISEE) Windows Client

software A.03.95 or older, installed on your CMS and you wish to install HP Insight Remote

Support Advanced, then you must remove the ISEE client software first. The two cannot run

on the same CMS.

To remove ISEE complete the following steps:

a. Select Start→Settings→Panel→ Add/Remove Programs.

b. Select HP Instant Support Enterprise Edition Client from the list of installed programs, and

then click Change/Remove.

3. If you are using an Oracle database, then before upgrading HP Systems Insight Manager,

do the following:

a. Stop HP Systems Insight Manager.

b. Search for a file named ojdbc14.jar in the [installdir]/lib and

[installdir]/jboss/server/hpsim/lib directories and remove it from any locations where it

is found.

c. Download the new driver from the Oracle website at http://www.oracle.com/technology/

software/tech/java/sqlj_jdbc/index.html.

d. Copy the JDBC driver file (ojdbc14.jar) to the [installdir]/lib and

[installdir]/jboss/server/hpsim/lib directories.

4. Download the HP Systems Insight Manager software, or install it from the Insight Management

DVD.

To download the software, see Systems Insight Manager website, under HP management

software, click Download. The HP Systems Insight Manager Download Page appears. Under

HP Systems Insight Manager and related components, select HP Systems Insight

Manager-Windows>Download latest version of HP Systems Insight Manager - Windows for

a full product install.

To install the software from the Insight Management DVD, place the DVD in the DVD-ROM

drive. The DVD has an autorun feature that launches a license agreement. Agree to the license