HP Systems Insight Manager 7.1 Installation and Configuration Guide for MS Windows

12 Troubleshooting
Q & A 12.1 “Installation”
Q & A 12.2 “Sign-in”
Q & A 12.3 “Password”
Q & A 12.4 “Migration logs”
12.1 Installation
12.12.1.1 During the Systems Insight Manager installation on Windows Vista using a user
who is member of the administrators group, when I click Next, an error displays
indicating there are insufficient rights to the database.
Disable the User Account Control (UAC) for the user and continue the installation.
12.12.1.2 During the Systems Insight Manager installation, the Port values on the Database
configuration page are grayed out for Oracle.
To resolve, select Use SQL/SQL Express and then select Use Oracle. The port values
are enabled.
12.12.1.3 The HP Matrix Operating Environment (Matrix Operating Environment) Standalone
Servers collection displays the same result as the All Servers collection after the
database initialization during the Systems Insight Manager installation.
The Matrix Operating Environment collection is not available by default in Systems
Insight Manager 6.x. This collection is available only if the Matrix Operating
Environment plug-in is installed.
To resolve, restart the Systems Insight Manager server if collections return unexpected
results after the Systems Insight Manager installation.
12.12.1.4 After installing Systems Insight Manager on a Microsoft Windows Server 2008
system, mxstop and mxstart commands do not work.
This issue is caused by a firewall. To resolve, make sure your firewall allows the
Systems Insight Manager service to run.
12.12.1.5 When I attempt to install Systems Insight Manager with a named instance using
SQL Server 2005 Express Edition SP3 in releases before 6.3 (because pre 6.3 releases
used to bundle SQL2005 SP3), I receive the error "Unable to get information from
the specified database server."
By default, the SQL Browser option is not selected when you install SQL Server 2005
Express Edition SP3 with a named instance. This option is also disabled by default
in the Services Manager.
To resolve this issue, from the SQL Server 2005 Express Edition SP3 installation
screen, select SQL Browser when you install or manually start the service after the
installation.
12.12.1.6 I am unable to install Systems Insight Manager on Microsoft Windows Server 2008
with the default security settings.
Procedure 21 Installing Systems Insight Manager on Microsoft Windows Server
2008 with default settings
1. Click Start→All Programs→Administrative Tools→Server Manager or go to
Control Panel→Administrator Tools→Server Manager.
2. From the right panel, scroll down to Security Information→Configure IE ESC
and set Internet Explorer Enhanced Security Configuration (IE ESC) to Off for
Administrator and Users.
3. Click OK and restart the Systems Insight Manager installation.
80 Troubleshooting