Managing your infrastructure from chip to the business service

Executive summary
IT managers today are under increasing pressure to deliver and maintain the infrastructure and
services that enable business to compete effectively and respond quickly to changing market
requirements.
Critical success factors include:
• Gaining visibility into infrastructure events and incidents and the threat that they pose to the
business services
• Prioritizing activities to deliver maximum value to the business
• Minimizing and eliminating business service outages
Monitoring the user experience is helpful, but it often detects the problem too late. Infrastructure
monitoring is essential because it can detect signs that a problem is developing before the user
experience suffers.
HP products combine the two views to provide end-to-end management:
• The ability to visualize and maintain the entire enterprise from the user view to
• The hardware infrastructure to minimize or avoid many incidents that would result in user
experience issues
This document illustrates how HP Operations Manager (HP OM) and HP Systems Insight Manager
(HP SIM) can be used together to help IT organizations deliver consolidated end-to-end management
and increased availability—from the chip to the business service.
HP Operations Manager
HP Operations Manager (HP OM) is a consolidated event and performance management console that
correlates heterogeneous infrastructure, network, and user experience events across the entire IT
infrastructure.
HP OM:
• Monitors both physical and virtual servers to identify the root cause of event storms, allowing faster
time to resolution at lower cost.
• Monitors, controls, and reports on the health and performance of a heterogeneous IT environment
across operational silos.
• Improves uptime for all layers of IT, including:
– Networks
– Systems
– Databases
– Applications
– Services
– Internet
This software:
• Helps IT staff improve its efficiencies by automating performance and availability monitoring
• Provides a consolidated view into infrastructure health that helps prevent service outages
• Allows your operations team to handle more tasks,
• Frees subject matter experts to focus on strategic tasks