HP SIM V5.1 User Guide (356920-009, January 2007)

and enables system software updates across groups of servers. For HP-UX systems, Software Distributor
is integrated into HP SIM.
• Service Essentials Remote Support Pack HP SIM now includes a new Service Essentials Remote
Support Pack plug-in. This plug-in leverages elements of HP’s Instant Support Enterprise Edition (ISEE)
technology and provides integrated HP SIM and Remote Support Pack capability. This capability is
deployed on your Windows-based Central Management Server (CMS) and includes the following:
• Remote event monitoring to supplement the local monitoring of HP SIM.
• Real-time hardware event monitoring and secure event submission to HP Support to help identify
and prevent potentially critical problems on hardware.
• Faster restoration of your supported systems and devices to operational status.
• Less disruption to your company’s revenue-generating activities and business productivity.
• HP SIM's single view of your data center is enhanced by adding serviceability attributes.
Contract and warranty details for your systems.•
• Service event view, including remote support details such as HP case ID and service case
status.
• CMS heartbeat polling, monitored by HP, allowing early notification to your IT team that event
submission to HP is not working.
• Web-Based Enterprise Services, and Open Service Event Manager HP Services has deployed leading
edge analysis tools that notify you when a significant system event will occur or has already occurred.
Web-Based Enterprise Services (WEBES) System Event Analyzer (SEA) and Open Service Event Manager
(OSEM), are used as part of the Remote Support Pack remote service offering and as standalone tools
to HP Services customers. WEBES and OSEM generate service notifications to HP SIM through a specific
SNMP trap type if analysis has determined there are serviceable events. If the Remote Support Pack is
installed, the service notification provided by WEBES and OSEM also provides status about the remote
support incident.
• System Management Homepage The System Management Homepage is a web-based application
that provides a consolidated interface for single system management. By aggregating the data from
HP web-based agents and management utilities, the System Management Homepage provides a
common, easy-to-use interface for displaying hardware fault and status monitoring, performance data,
system thresholds, diagnostics, and software version control for an individual server.
• HP ProLiant Essentials Performance Management Pack HP SIM provides a software solution that
detects, analyzes, and explains hardware bottlenecks on HP ProLiant servers and HP StorageWorks
Modular Smart Array (MSA) shared storage. HP ProLiant Essentials Performance Management Pack
(PMP) tools available in HP SIM consist of Online Analysis, Offline Analysis, CSV File Generator Report,
System Summary Report, Static Analysis Report, Configuration, Licensing, and Manual Log Purge. PMP
is automatically installed with HP SIM and operates in conjunction with HP SIM. No software installation
on the monitored servers is required, other than the Insight Management Agents. PMP 4.3 includes the
following features:
• Support for HP SIM 5.x (This version of PMP does not support HP SIM 4.x.)
• Support for Oracle® database (local or remote)
The following hardware is supported:
• ProLiant BL465c G1 servers
• ProLiant BL68c G1 servers
• ProLiant BL25p G2 servers
• ProLiant BL45p G2 VR1 servers
• ProLiant DL320 G5 Servers
• ProLiant DL360 G5 Servers
• ProLiant DL365 Servers
• ProLiant DL585 G2 Servers
Features 31