HP Systems Insight Manager 6.0 User Guide

Solution: Note the name being used in the browser window, verify that the name resolves on the network,
and that it is not being affected by any proxy settings in the browser.
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When you try to browse to the SMH on the same Linux system that Systems Insight Manager is installed, you
might receive multiple browser warning messages.
Solution: Complete the following:
1. Open a terminal window.
2. At the command prompt, enter: CPR /etc/opt/hp/sslshare/* /opt/hp/sslshare
3. Press the Enter key.
4. At the command prompt, enter: service hashed restart
5. Press the Enter key.
Central Management Server
When you cannot access Systems Insight Manager on a Windows system using a full DNS host name, your
Windows DNS; configuration is not set properly.
Solution: There are several reasons and workarounds for this:
• The TCP/IP Settings for your Network Connection are not configured properly. HP recommends the
following workaround:
1. On the CMS, open the Control Panel, and select Network Connections→Local Area Connection
Settings→Internet Protocol (TCP/IP)→Properties→Advanced.
2. Select the DNS tab.
3. Be sure that DNS suffix for this connection contains the full DNS suffix for the system.
4. Be sure both the Register this connection's address in DNS and the Use this connection's
DNS suffix in DNS registration checkboxes are selected.
• The System name for the CMS is not configured properly. HP recommends the following workaround:
On the CMS, open the Control Panel and select System.1.
2. Click Network Identification.
3. Click Properties or Change next to the Rename this computer or Join a domain field.
4. In the dialog box, click More.
5. Be sure the primary DNS suffix is set correctly. If not, set it, and click OK until all dialog boxes are
closed.
• The proxy settings on the client browser is configured to proxy local systems. HP recommends the
following workaround:
1. In Internet Explorer, select Tools→Internet Options→Connections→LAN Settings and then
select Use a proxy server for your LAN.
2. Click Advanced.
3. Add the DNS suffix for the CMS to the Exceptions list.
4. Click OK until all dialog boxes are closed.
• The company DNS servers could be having problems. HP recommends that you contact your company's
network support group.
Complex
You cannot delete a complex and all associated systems when you first select either the system or complex
alone and then try to delete.
Solution: You must select all associated systems from the list for the deletion to work correctly.
Configure or Repair Agents
HP-UX 11.31 does not ship with smbclient, therefore, any Configure or Repair Agents task from an HP-UX
11.31 CMS to a Windows target fails until smbclient is installed on the CMS.
Solution: A back up smbclient is located under /opt/mx/bin/smbclient. Copy this to the
opt/samba/bin/smbclient folder to execute the Configure or Repair Agents task.
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How do I push an SSH key using mxagentconfig to a target system running Windows Vista?
126 Troubleshooting