HP Systems Insight Manager 6.3 Installation and Configuration Guide for Microsoft Windows

times. Enabling Always allow session cookies does not resolve the problem
because the Web Agents do not use session cookies.
• Individually specify the handling of cookies for each system. Click Edit in the
websites section and add the address of the system in the specified field. Click
Allow to always allow cookies to that system. Repeat this for all systems.
12.12.2.7 Selecting a link that opens a new browser window requires another sign-in.
If you are browsing using the Internet Explorer link from within Windows Explorer,
you must instead start Internet Explorer as a separate process. Start Internet Explorer
by selecting it from the Windows Start menu or using the desktop icon.
12.12.2.8 I cannot sign in to the HP Systems Insight Manager server from Windows NT,
Windows 2000, or Windows XP.
The Windows accounts used to access HP Systems Insight Manager must have the
access this computer from the network selected.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting
Start→Programs→Administrative Tools. Expand the Local Policies tree, and then
select User Rights Assignment. Ensure the HP Systems Insight Manager users have
the access this computer from the network right and that they do not have the Deny
access to this computer from the network selected.
12.12.2.9 I am receiving the exception org.apache.jasper.JasperException while signing in to
HP Systems Insight Manager.
Delete all the files in the work directory, and sign in again.
• On HP-UX and Linux: /opt/mx/jboss/server/hpsim/work
• On Windows: \jboss\server\hpsim\work
12.12.2.10 I am being asked for my sign-in credentials when accessing a trusted system.
Verify that you have a valid trust relationship set up between HP Systems Insight
Manager and the managed system.
•
• Verify that you are authorized for an appropriate tool on the desired system.
Tools that enable Single Sign On to HP System Management Homepage
include:
◦ SMH as Administrator
◦ SMH as Operator
◦ SMH as User
◦ Replicate Agent Settings
◦ Install Software and Firmware
• For Single Sign on to Onboard Administrator, tools include:
Onboard Administrator as Administrator◦
◦ Onboard Administrator as Operator
◦ Onboard Administrator as User
• For Single Sign On to HP StorageWorks Command View EVA, tools include:
◦ Command View EVA as Administrator
◦ Command View EVA as Operator
◦ Command View EVA as User
78 Troubleshooting