Systems Insight Manager 6.2 Installation and Configuration Guide for MS Windows

4. If you have the unsupported HP Insight Support Enterprise Edition (ISEE) Windows Client software
A.03.95 or older, installed on your CMS and you wish to install HP Insight Remote Support Advanced,
then you must remove the ISEE client software first. The two cannot run on the same CMS.
To remove ISEE, complete the following:
a. Select Start→Settings→Control Panel→Add/Remove Programs.
b. Select HP Instant Support Enterprise Edition Client from the list of installed programs, and
then click Change/Remove.
5. Verify that Microsoft Access Data Components (MDAC) 2.7 Service Pack 1 or higher is installed. If you
are using Windows XP, navigate to C: \Program Files\Common Files\System\Ado, and then
right-click the icon for the msado15.dll file. Select Properties, and then click the Version tab to display
the version number. If the file is not found in this path, use the Windows search engine to find the file.
If you must download MDAC, see http://www.microsoft.com/downloads/, and search for MDAC
Service Pack.
6. Before you proceed with the install, if you are going to perform a custom install for HP System
Management Homepage see System Management Homepage Installation Guide at http://
h18013.www1.hp.com/products/servers/management/agents/documentation.html for specific user
name requirements for the product administrator, service account, and database administrator:
HP Systems Insight Manager can be installed three ways:
• Typical install - Requires minimal user interaction. For more information, see Typical install.
• Custom install - Enables you to select the components you want to install and to use non-default
values for each component. For more information, see Custom install.
• Silent install - Requires no user interaction. Administrators can install HP Systems Insight Manager
to target systems using command line options. For more information, see Silent installation.
7. Download the software, or install it from the 8.60 Management DVD or the Insight Software DVD.
To download the software, see http://www.hp.com/go/hpsim, and on the upper-left of the page under
HP Systems Insight Manager, click Download. The HP Systems Insight Manager Download Page
appears. Under Download HP Systems Insight Manager, select HP Systems Insight
Manager-Windows. Select the latest version for a full product install.
To install the software from the 8.60 Management DVD, place the DVD in the DVD-ROM drive. The
DVD has an autorun feature that launches a license agreement. Agree to the license agreement, and
click the Products tab. Click Install under HP Systems Insight Manager to launch the Installer, or click
the Products tab, click Explore DVD, and then run setup.exe located at \HPSIM\win_ia32\ to
launch the Installer.
To install the software from the Insight Software DVD, place the DVD in the DVD-ROM drive. The DVD
has an autorun feature that launches a license agreement. Agree to the license agreement, and click
the Products tab. On the sidebar under Foundation Management Products, select HP Systems
Insight Manager, then click Install under HP Systems Insight Manager to launch the Installer, or click
the Products tab, click Explore DVD, and then run setup.exe located at \HPSIM\win_ia32\ to
launch the Installer.
NOTE: The installing account and the HP Systems Insight Manager service account, both included in
the local admins group, are the initial login account.
The Welcome to the HP Systems Insight Manager Installer window appears. HP Systems Insight
Manager examines this system for supported versions of SQL Server and Oracle.
Preparing the system 19