HP Systems Insight Manager 5.3 Installation and Configuration Guide for Microsoft Windows *418812-005* Printed in the US HP Part Number: 418812-005 Published: January 2009 Edition: 5.
© Copyright 2003-2009 Hewlett-Packard Development Company, L.P. Legal notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Table of Contents 1 Product overview........................................................................................8 Product architecture.................................................................................................................................8 Central management server.................................................................................................................8 Managed systems................................................................................
Other........................................................................................................................................51 5 Configuring HP SIM using the Options menu................................................52 Configuring protocol settings..................................................................................................................52 Users and authorizations.......................................................................................................
12 Configuration options............................................................................105 CPU utilization during data collection....................................................................................................105 Overview......................................................................................................................................105 Implementation..........................................................................................................
List of Tables 2-1 2-2 2-3 6-1 8-1 Windows language support.............................................................................................................22 Linux language support....................................................................................................................23 HP-UX language support..................................................................................................................23 Version support matrix for components used for installation.
1 Product overview HP SIM is the foundation for the HP unified server-storage management strategy. HP SIM is a hardware-level management product that supports multiple operating systems on HP ProLiant, Integrity and HP 9000 servers, HP StorageWorks MSA, EVA, XP arrays, and third-party arrays.
Authorizations Authorizations give users access to view and manage systems. An authorization is composed of users, toolboxes, and discovered systems. When you first access the Authorizations tab, a table appears listing all authorizations and includes the following information: • User/User Group This column includes all valid users and user groups. A user group appears in bold type. Group-based users are not displayed in this table.
Toolboxes The Toolboxes section enables you to configure groups of tools. The following toolboxes are created during the installation process: • The All Tools toolbox contains all tools in the Central Management Server (CMS). • The Monitor Tools toolbox contains tools that display the state of the managed systems but not tools that change the state of the managed systems. For example, the Monitor Tools toolbox permits viewing installed software but does not permit installing software.
• Event • Tool result For command tools, the verbose level of stdout and stderr is frequently large and time-sensitive, so it is only logged by default for the ps command. You can configure the option to log this output for the ps and other commands, as well as other aspects of the audit log, such as maximum file size. Information about configuring the audit log is available in Chapter 12 “Configuration options”. Database HP SIM uses a database to store vital management domain information.
requires registration, which is free. The Oracle DBA who manages the Oracle installation must perform this task. NOTE: You must install the Oracle JDBC driver, version 10.1.0.2.0. You can download this driver from the Oracle website at http://www.oracle.com/technology/software/tech/java/sqlj_jdbc/index.html. Secure access HP SIM utilizes several technologies to provide secure access. You can access HP SIM through the command line or a web browser.
Secure data transmission The security of the transaction depends on your networking environment and the management protocol that each tool is using. Management protocols The basic supported management protocols and applications are SSH, Web-Based Enterprise Management (WBEM), Secure HTTP (HTTPS), Desktop Management Interface (DMI), and SNMP. Tools are not limited to these protocols, and they can provide a custom management protocol. SSH is the only protocol that must be installed on every managed system.
Windows CMS uses DMI to gather information from third-party servers. DMI is not a secure protocol. Therefore, anyone with access to your network can intercept and view DMI transactions. SNMP SNMP is a set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network. SNMP-compliant devices, called agents, store data about themselves in Management Information Bases (MIBs) and return this data to the SNMP requesters.
2 Installation overview and requirements This chapter provides an overview of the HP SIM installation process, and it identifies the system requirements for a Windows CMS, a managed system, and a network client. First time install process overview Perform these steps for a first time install of HP SIM on your Central Management Server: 1. Install and configure the Central Management Server. The procedure to complete this step is in the installation chapter of this guide.
• VMware ESX v3.0.2 running guest Windows 32 • VMware ESX v3.0.3 running guest Windows 32 • VMware ESX v3.5 Update 2 running guest Windows 32 • VMware ESX v3.
• Firefox 2.0.0.16 • Firefox 3.0.4 Networking • Static or dynamic host name resolution • TCP/IP • SNMP IMPORTANT: The Windows server must have at least one partition formatted for the NT File System (NTFS) on which the HP SIM server software is to be installed. NTFS provides the ability to restrict file access based on user accounts and groups.
• Windows Server 2003, Standard x64 Edition SP2 (32-bit mode) • Windows Server 2003, Enterprise Edition • Windows Server 2003, Enterprise Edition SP1 • Windows Server 2003, Enterprise Edition SP2 • Windows Server 2003, Enterprise x64 Edition (32-bit mode) • Windows Server 2003, Enterprise x64 Edition SP1 (32-bit mode) • Windows Server 2003, Enterprise x64 Edition SP2 (32-bit mode) • Windows Server 2003, Enterprise Edition for Itanium based systems • Windows Server 2003, Enterprise Editi
• Windows Small Business Server 2003, Standard Edition SP2 • Windows Small Business Server 2003, Premium Edition • Windows Small Business Server 2003, Premium Edition SP1 • Windows Small Business Server 2003, Premium Edition SP2 • Windows Vista Business, 32-bit • Windows Vista Business, 64-bit • Windows Vista Enterprise, 32-bit • Windows Vista Enterprise, 64-bit • Windows XP Professional, SP1 • Windows XP Professional, SP2 • Windows XP Professional, SP3 • Microsoft Virtual Server 2005
• Red Hat Enterprise Linux 5.2 for Intel Itanium • Red Hat 7.
Novell managed systems • Netware 6.5 • Netware 6.
NOTE: For optimum performance, the minimum resolution for the browser should be 1024 x 768. For HP-UX: ▲ Firefox 2.0.0.12 For Linux: • Firefox 2.0.0.16 • Firefox 3.0.1 NOTE: For all Internet Explorer browsers, you must have the SSL 3.0 or TLS 1.0 browser security options enabled for HP SIM to work properly.
Table 2-2 Linux language support Operating system CMS RedHat EL 3 Japanese Managed node PostGre SQL Oracle 9i (Stanard and Enterprise) Oracle 10g • RedHat EL 4 x86, AMD64, and x86-64 with Update 6 or 7 Japanese • • 8.2.1 9.2.08 10.2.0.1 RedHat EL 5 x86, AMD64, and x86-64 with Update 2 Japanese • • 8.2.1 9.2.08 10.2.0.1 RedHat EL 5 x86, AMD64, and x86-64 with Update 1 Japanese • • 8.2.1 SLES 9 x86, AMD64, and x86-64 with SP4 Japanese • • 8.2.1 9.2.08 10.2.0.
3 Installing HP SIM on the Central Management Server (CMS) for the first time Preparing the system These steps are for a clean installation of HP SIM on your Windows system. If a previous version of HP SIM or Insight Manager 7 Service Pack 2.3 is installed on your system and you want to upgrade your data, see Chapter 8 “Upgrading HP Systems Insight Manager ” for more information. This procedure verifies that your system meets the minimum requirements and prepares your system for installation. 1.
6. msado15.dll file. Select Properties, and click the Version tab to display the version number. If the file is not found in this path, use the Windows search engine to find the file. If you must download MDAC, see http://www.microsoft.com/downloads/, and search for MDAC Service Pack. Before you proceed with the install, if you are going to perform a custom install for HP System Management Homepage see System Management Homepage Installation Guide at http:// h18013.www1.hp.
NOTE: HP does not recommend running RDP with MSDE installed and HP SIM with SQL Server 2005 Express Edition on the same server. NOTE: Click the drop-down selection box in the upper-right corner of any dialog box to view the HP SIM Installation and Configuration Guide, ReadMe or Release Notes. 8. Click Next. The System Inspection window appears. The system is inspected for a previous version of HP SIM and a local database. After the system inspection is complete, the Database Configuration window appears.
Select from the following database options: • Install and use SQL Express. This option enables you to install and configure HP SIM to use SQL Server 2005 Express Edition. To install and use SQL Server 2005 Express Edition: 1. From the Database Configuration window, select Install and Use SQL Express. 2. In the Username field, the installing user account appears and can be edited. The account specified must be the user name for the database server. 3.
3. In the Password field, enter the password for the database server. HP SIM does not support the following in a user name and password: • A blank password • A space followed by a double-quote • A backslash (\) If you use these characters in your user name or password, the HP SIM database initialization fails. 4. 5. • In the Domain field, enter the domain name for the database server. Click Next. The Select Installation Type window appears. Use Oracle.
1. 2. From the Database Configuration window, select Use Oracle. Before using the database you must ensure the database: • Uses Unicode character set of AL32UTF8 and national character set of AL16UTF16. • The NLS Length is set to BYTE. • Has an Oracle user with Database Administrator (DBA) privileges created for the exclusive use by HP Systems Insight Manager. • The Oracle database schema is empty. HP SIM must be installed in an empty Oracle database schema. • The thin client .jar (ojdbc14.
The following installation options are available: • Typical Select this option to install the included components with minimal user interaction listed under the Available Components for Install. If a component is listed as not available for installation on the CMS, then the HP SIM install shell has determined one of the following: • The installation prerequisites for the component have not been met. • A newer version of the component is currently installed.
NOTE: This user account is used to run the HP SIM service. 2. Enter the password for this account. Click Next, the Summary window appears with the components that are to be installed. 3. Click Install to initiate the installation process which installs all products listed in the Selected Components table. The Status window appears.
4. Progress beside the component's name. After the component has installed, it states Installed Successfully. After all the components are installed, click Next. The Registration window appears. Register HP SIM or click Register Later. NOTE: The HP Systems Insight Manager Registration window and First Time Wizard appear when a user with administrative rights logs in to HP SIM for the first time. Follow the onscreen instructions to register HP SIM or click the Register Later to register at another time.
6. The reboot option is presented on this screen. The Yes, reboot the system now option is selected by default. Click Finish to allow the system to reboot. This completes the typical installation process. See "Next steps" for more information. NOTE: For more information regarding where the HP System Management Homepage default settings are stored during a Typical installation and how to change them, see the System Management Homepage Installation Guide at http://h18013.www1.hp.
2. Click Next to verify that enough disk space exists for the selected components. If enough space exists, the Service Account Credentials window appears. The Domain and User name fields default to the installing account credentials and can only be edited if doing a fresh install. Enter the password for this account. NOTE: 3. 34 This user account is used to run the HP Systems Insight Manager service. Click Next. The Summary window appears.
4. 5. Click Install to initiate the installation process. This process installs all the products listed in the Selected Components table. The Status window appears. As you install each component, it states In Progress next to the component's name. After the component installs, it states Installed Successfully. Install the HP System Management Homepage: a. The HP System Management Homepage Setup window appears. The InstallShield Wizard guides you through the install of HP System Management Homepage.
f. Select the level of security you want to provide from one of the three trust modes: • Trust By Certificate i. Select Trust By Certificate, and click Next. The Trusted Certificates window appears. The Trusted Certificates window allows trusted certificate files to be added to the Trusted Certificate List. ii. Click Add File to browse and select any certificates to be included in the Trusted Certificate List. The Select File window appears.
~!`@#$%^&*()+=":'<>?,|; ii. Click Add to add the name of a server you want to trust. Click Next. NOTE: If you click Next without adding any server names to the list, an error message appears, indicating that if you do not specify any trusted server names, HP SIM cannot access the Insight Management Agent on this system. Click OK to proceed without trusting any systems, or click Cancel to close the window and add server names to the list.
v. vi. In theTo field, enter an ending IP address to which you want to deny login access. All IP addresses that fall between the beginning and ending IP addresses are denied login access. Click Add. The IP address or IP address range is added to the Inclusion list. If necessary, select an IP address or IP address range, and click Delete to remove it from the Inclusion list. Click Next.
e. f. Click Install to continue with the installation. Click Finish. NOTE: For Windows XP SP2 or Windows 2003 SP1 or later, COM security is updated to allow remote access and activation by everyone and anonymous users. See the HP SIM Readme at http:/ /h18013.www1.hp.com/products/servers/management/hpsim/infolibrary.html for more details. 8. If you have an Oracle database, install the Oracle JDBC driver, version 10.1.0.2.0 or newer. See the Oracle documentation, or visit the Oracle website at http://www.
c. Click Install. The Install Progress window appears. d. Click Finish when the installation is complete to close the HP Systems Insight Manager Installer window.
e. After the HP SIM installation is complete, the Remote Support Software Manager installation window appears. The configuration of the ISEE_CMS_SWMAGENT completes automatically. This process provides the files needed so that you can access the HP Remote Support Pack application and run the installation. The HP Remote Support Pack is not active until it is customized to your enterprise. See the HP Remote Support Pack Registration, Configuration and Usage Guide at http:// docs.hp.com/en/netsys.
NOTE: If you do not have Internet access, click Register Later or navigate to http:// h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPSIM-LIC to register. 14. After registering or clicking Register Later, the Installation complete window appears. 15. Click Finish to complete the installation. If any of the components indicated that a reboot is necessary, your system automatically reboots after you click Finish.
HP SIM service Information: TRUE | FALSE The following flag is used to configure an Oracle database during the silent installation: dbOracle TRUE - to use an Oracle database FALSE - not to use an Oracle database NOTE: When dbOracle is set to TRUE, installSQLEXPR should be set to false. When installSQLEXPR is set to TRUE, dbOracle should be set to false. The dbDomain and dbInstance parameters should not be set (left blank). dbOracleJARFile - must be specified when using an Oracle database.
For a silent install embedded quote ( " ) character in service or database password is not supported. Next steps HP SIM is now installed and initialized on the CMS. To browse to HP SIM, use the icon that appears on your desktop after installation is complete, or start the HP SIM GUI using Internet Explorer or Firefox at http://localhost:280/. You must configure HP SIM using the First Time Wizard, for details see Chapter 4 “Configuring HP SIM using the First Time Wizard”.
4 Configuring HP SIM using the First Time Wizard At this point, step 1 below is complete. Perform step 2 to configure HP SIM for your environment by using First Time Wizard or proceed to Chapter 5 “Configuring HP SIM using the Options menu”. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
• Configure Managed Systems Configure managed systems as they are discovered, by configuring WBEM and WMI, SNMP, SSH access, and trust relationship. • WMI Mapper Proxy To retrieve managed system information on Windows systems, enter the mapper proxy system host name and port number. NOTE: This page does not appear if you are not managing Windows systems.
range of host names. To use an existing hosts file, enter the hosts file name in the following format: $HostsFileName . Alternatively, you can create a separate discovery task for your SMI CIMOMs. See the HP Systems Insight Manager 5.3 Technical Reference Guide at http://h18013.www1.hp.com/products/servers/ management/hpsim/infolibrary.html for more information. 5. To go to the next First Time Wizard step, click Next, or to return to the previous step, click Previous.
5. 6. 7. Under Configure secure shell (SSH) access, select from the following: • Host based authentication system. • Each user has to be authenticated on the managed system the managed system. All users from this instance of HP SIM are authenticated on the managed Each user must be authenticated on Select Set trust relationship to "Trust by Certificate" to set a trust relationship between managed systems and the CMS.
NOTE: If the Server Requires Authentication option is selected, and you enter incorrect account information, e-mail event notifications do not reach the intended recipients. First Time Wizard summary When you are finished entering information in the HP SIM First Time Wizard, review your selections on the Summary Page, and then click Finish to save them. If you selected HP-UX on the Managed Environment page, all selected menu items appear.
Windows Linux HP-UX Other HP Serviceguard (under Clusters by Type) All HP Integrity Virtual Machines* * Located under All VSE Resources. Operating-system-specific reports The following reports are specific to HP-UX and are added or removed depending on whether HP-UX is selected or not. Windows or Linux do not have specific reports.
• Deploy→RPM Package Manager • Tools→Command Line Tools→Unix/Linux • Configure→HP-UX Configuration • Deploy→Ignite-UX • Deploy→Software Distributor • Diagnose→Event Monitoring Service • Optimize→Process Resource Manager • Optimize→Workload Manager • Tasks & Logs→View SAM Log • Tasks & Logs→View Software Distributor Agent Log • Tasks & Logs→View Software Distributor Daemon Log • Tools→Command Line Tools→Unix/Linux • Configure→Management Processor→HP Integrity or HP 9000 iLO • Tools
5 Configuring HP SIM using the Options menu Perform step 2 to configure HP SIM for your environment or you can use First Time Wizard in Chapter 4 “Configuring HP SIM using the First Time Wizard”. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
3. 4. Set the Default timeout and the Default retries. If some systems are managed over a WAN or satellite link, use a longer time-out (for example, five seconds) with at least one retry. For a LAN, you can use a shorter time-out. You can configure this setting on a single-system basis. In the WBEM settings section, verify that Enable WBEM (the default) is selected to allow WBEM requests to be sent.
Adding users Create a new user account to sign-in to HP SIM. The account must be valid on the operating system (including Active Directory on Windows) on the Central Management Server (CMS) and is authenticated by the CMS. You must know the operating system user account name of the user you are adding, but it is not necessary to know the password. To create a new user: 1. Select Options→Security→Users and Authorizations→Users, and then click New. The New User section appears. 2.
15. In the Data format field, select the appropriate data format for the pager from the dropdown list. This field does not apply to user groups. 16. To save and close the New User section, click OK. The new user account is created. To save and keep the New User section open, click Apply, or to cancel the creation of this user, click Cancel. Adding user groups User groups must exist in the operating system. For Windows, they must also exist in Active Directory.
5. To display a list of tools in the available tools list, in the Show tools in category field, select a category. In the available tools list, select the tools to be assigned to this toolbox, and then click . The selected tools appear in the Toolbox contents list. To remove a tool from the associated tools list, you can select a tool displayed in the Toolbox contents list, and then click .
b. c. In the Select Systems list box, the two default system groups (All Managed Systems and CMS) appear. Select one of these groups, or to select systems for the authorization, click Add to display the Add Systems section. In the Add systems by selecting from section, select one of the following: i. Collection Select a collection and click View contents. If you want to use the entire collection as your selection, select Select "collection name" itself.
not track changes. If this collection changes, the authorization will not change is preselected. c. If you want to select all individual systems from the collection, select the checkbox at the top of the table view in the column heading to select all systems. Note: This action creates a separate authorization for each selected system. d. To save system selections, click Apply, or to return to the New Authorizations section without saving changes, click Cancel.
To configure paging settings: 1. Select Options→Events→Automatic Event Handling→Modem Settings. The Modem Settings page appears. 2. From the COM port field, select the appropriate COM port. See your modem documentation for details. 3. Click OK to save the setting. Setting up automatic event handling Automatic event handling enables you to define an action that HP SIM performs when an event is received. To set up automatic event handling: 1. Select Options→Events→Automatic Event Handling→New Task.
If a user name in the Users list is inactive, the pager information for the user has not been configured. You can add the user to the list, but pager messages are not sent to this user until the pager information is provided. Note: If you select a user that does not have pager information set, the Pager Information section expands where you can enter the information. 2. 3. • Enter the paging information.
• Forward as SNMP trap Enter a system name or IP address in the Name or IP field, and then click >> to add it to the Trap recipients box. Click Delete if you want to delete a recipient after selecting the name in the Trap recipients box. Use the up and down arrows to scroll to the recipient to delete. • Write to system log On Windows NT and Windows XP systems, the event details are written to the Application Log, and the Source column of the Event Log is listed as HP SIM for the logged event.
uses the discovery filters and IP address exclusion ranges for additional filtering of these events. This option is not selected by default. • Automatically discover a server when its Integrated Lights Out management processor is identified. This option adds servers indirectly discovered through the server's management processor, which are discovered when the server's iLO is discovered. The discovered servers are identified as Disabled on the system table view page.
Configuring a discovery task To configure and execute a discovery, you must create a Discovery task. HP SIM ships includes one default discovery task (System Automatic Discovery). However, you can create a new discovery task to discover specific systems. For example, if you want to discover systems in a specific IP address range. You can set the task to run at scheduled times using specific ping inclusion ranges, templates, or hosts files. To create a discovery task: 1. Select Options→Discovery.
6 Setting up and configuring managed systems At this point, steps 1 and 2 below are complete. Perform step 3 to install and configure the required management software. 1. Install and configure the CMS. The procedure to complete this step is in Chapter 3 “Installing HP SIM on the Central Management Server (CMS) for the first time”. 2. Configure HP SIM for your environment.
You can install Insight Management Agents or providers, either WBEM or SNMP, on managed systems so that HP SIM can collect inventory and status information from these systems and receive event notifications from the systems. Installation is supported only on ProLiant or Itanium-based servers with a Windows operating systems. From the Step 2: Install Providers and Agents (Optional) page: a. b. c. d. e.
Supported systems HP ProLiant Agent OpenSSH Version Control Agent System Management Home Page ProLiant systems Not supported with 32-bit Windows operating systems (2000) 7.60 (32-bit) 5.1p1 2.1.8 2.1.8.780 Itanium-based 6.1.0.0 systems with Windows operating system (2003) 5.1.10 5.1p1-3 2.1.7.770 2.1.8.179 4. HP WBEM Provider If you want to install a 64-bit agent or provider, be sure the target system is identified as a 64-bit system in HP SIM.
6. Configure the target system by selecting one of the following options: • Configure WBEM / WMI. This section enables you to configure the target Linux, Windows, or HP-UX system to send WBEM indications or events to HP SIM.
administration rights, this configuration step is not necessary . HP SIM does not create this user. The user already exists as either a domain user or one local to the managed system. The user is added to the DCOM Users group on the managed system and has read-only access to WMI information, and read-write permissions to the HPQ name space. This user does not need to be an administrator of the managed system or have sign-in rights. The domain administrator should create a special domain account.
• Configure secure shell (SSH) access systems. Select this option to configure SSH access on managed If you select this option, you must select one of the following options: • Host based authentication for SSH Note: For this option to work, the user name and password provided in step 2 must be an administrative level account. For Linux or HP-UX targets, it must be the root account and password.
7. Click Next. The Step 4: Enter credentials page appears. The credentials specified on this page are for a privileged account on the target system. If you select Configure secure shell (SSH) access for a Windows target system, the account you specify must be a member of the local Administrators group. For Windows targets using a domain account, the account is automatically added to this group. 8. From the Step 4: Enter credentials page, enter the following credentials.
• The stderr tab • View Printable Report You can print reports for the selected target system or for all target systems associated with the task instance. This tab displays information if the executable experienced an error. To print a report: a. Click View Printable Report. An Options Message box appears. b. c. Select a report. Click OK to display the report, or click Cancel to return to the View Task Results page. 10.
HP SIM discovers the storage systems after the next automatic discovery task. If you want to discover your storage systems immediately, run the discovery task as described in the “Running a Discovery Task” section of the HP Systems Insight Manager 5.3 Technical Reference Guide at http://docs.hp.com/en/index.html.
7 Initializing the Remote Support Software Manager The Remote Support Software Manager (RSSWM) A.05.20 is bundled with HP Systems Insight Manager (HP SIM) 5.3 and installed to the Central Management Server (CMS). RSSWM is required for HP Remote Support Pack (RSP). RSP and its components are installed with RSSWM. The RSSWM application runs independently of the HP SIM user interface.
support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated Windows Authentication), or Kerberos authentication. NOTE: You can check for any software or networking updates in the HP Remote Support Pack Release Notes at http://docs.hp.com/en/netsys.html#Remote Support Pack. Remote Support Software Manager configuration options The Remote Support Software Manager (RSSWM) application settings are configured during RSSWM initialization.
The RSSWM initialization is an interactive process that both configures and registers the application for regular usage on your CMS. With a typical installation, you must start the initialization through the Start menu. With a custom HP SIM installation, the RSSWM user interface starts automatically—in this case Step 1 below can be skipped. NOTE: HP recommends that you reference the required information in the preceding table before beginning the initialization process. To initialize RSSWM: 1.
Click Next when you've made your selections. 4. Enter a directory path where you want RSSWM to be installed. RSSWM uses OpenView Configuration Manager (OVCM); if a previous installation of OVCM is detected, it will be shared by RSSWM. Click Next. WARNING! Korean and Chinese characters are not supported for custom directory paths when installing HP Remote Support Software Manager.
RSSWM will be installed, and a window will display the progress. When installation is complete, a window requesting additional configuration information will be displayed. 5. Enter proxy, company, and email notification information. • Web Proxy Information If you use a web proxy, click I use a web proxy server, and enter the Proxy Host Name, Proxy Port, Proxy User and Proxy Password.
If the connectivity test fails, click the Back button to verify your proxy settings. 7. RSSWM will update all compulsory software components. When updates are complete, click the Finish button to complete the RSSWM initialization.
There will be a delay while the initialization completes, after which the RSSWM user interface will open and show optional software and additional configuration settings. NOTE: If the RSSWM Packages window does not list any packages, please review the previous steps and verify that they were completed successfully. You can enter any corrected information in the RSSWM Options menus and resubmit it from the Submit Software Configuration Data area located in the Actions menu.
Removing or reinstalling the Remote Support Software Manager The Remote Support Software Manager (RSSWM) has its own uninstall software. However, before removing RSSWM, you should remove the applications (Remote Support Common Components, OSEM, and Remote Support Client software) that were installed using RSSWM. To uninstall all of the HP Remote Support Pack (RSP) components, including RSSWM, from the CMS, complete the following steps: 1.
Reinstalling the Remote Support Software Manager The Remote Support Software Manager (RSSWM) cannot be recovered. In the event that there is an application failure, the RSSWM application must be reinstalled by rerunning the HP SIM installer (you do not necessarily need to reinstall HP SIM) or by running the Insight Software installer if installing from the Insight Software DVD. If there is a hardware or operating system failure, the RSSWM application would also require reinstallation along with HP SIM.
8 Upgrading HP Systems Insight Manager This chapter provides the steps to upgrade HP SIM 5.x. NOTE: line. The "\" at the end of each command line indicates that the rest of the command is on the next NOTE: Before beginning the HP SIM upgrade, verify that your user name and password to access to the database are valid. Upgrading HP SIM 1. 2. Verify that HP SIM is running on the system. If you have HP Instant Support Enterprise Edition (ISEE) Windows Client software A.03.
NOTE: Click the drop-down selection box in the upper-right corner of any dialog box to view the HP SIM Installation and Configuration Guide, Readme or Release Notes. 5. Click Next. The System Inspection window appears. The system is inspected for a previous version of HP SIM and/or a local database. After the system inspection is complete, the Database Configuration window appears.
6. For HP SIM 5.2 and later, SQL Server 2005 Express Edition replaces MSDE. When HP SIM is upgraded on a system that has an MSDE database installed by a previous version of HP SIM or an HP SIM partner, the MSDE database is detected and is migrated to the SQL Server 2005 Express Edition database. The original MSDE database is not altered and still remains on the system untouched.
4. 5. • In the Domain field, enter the domain name for the database server. Click Next. A dialog box appears indicating files are being extracted. After the files are extracted, a new dialog box appears indicating SQL Server 2005 Express Edition is being installed. After SQL Server 2005 Express Edition is installed, the Select Installation Type window appears. Use SQL/SQL Express.
c. d. e. f. g. h. Select Add. Use the default name of LISTENER, and then select Next. Select TCP, and then select Next. Enter the port number, use standard port 1521. Select No when the Would you like to configure another listener? dialog appears. In Services, set OracleOraHome92TNSListener to Automatic, and then start the service. To use Oracle: 1. From the Database Configuration window, select Use Oracle. Before using the database you must ensure the database: 2.
Available components for install Typical installation Custom installation HP Systems Insight Manager Included Included HP Version Control Repository Manager Included Optional Remote Support Software Manager Included Optional NOTE: If a component is listed as not available for installation on the CMS, then the HP SIM install shell has determined one of the following: • The installation prerequisites for the component have not been met.
NOTE: 4. 5. This user account is used to run the HP Systems Insight Manager service. Click Install to initiate the upgrade process. This process installs all the products listed in the Selected Components table. The Status window appears. As you install each component, it states "In Progress" beside the component's name. After the component has installed, it states Installed Successfully. Install the HP System Management Homepage: a. The HP System Management Homepage Setup window appears.
iii. iv. Click Get Cert. The certificate information appears. Verify the certificate information. If you want to add this certificate to the Trusted Certificate List, click Accept and the certificate is added to the Trusted Certificate List, or click Cancel if you do not want to add it to the Trusted Certificate List. The Trusted Certificate List appears. Click Next. NOTE: You can add an unlimited number of trusted certificates. NOTE: To delete a certificate, select the certificate, and click Delete.
For example, you might want to use Trust All if you have a secure network, and everyone in the network is trusted. NOTE: You can add up to five subnet IP address/netmask pairs. NOTE: If you click IP Binding but do not specify the IP address/netmask, then you might not be able to connect to the HP System Management Homepage. The IP Restricted Logins window appears.
NOTE: If HP SIM is installed after HP System Management Homepage is installed, the HP System Management Homepage 2048-bit key pair is replaced with the HP SIM1024-bit key pair. 6. Install OpenSSH: a. On the Welcome to the OpenSSH Services Setup Wizard, click Next. The Select Destination Location window appears. Setup installs OpenSSH into the following folder C:\Program Files\OpenSSH. To change the location, use the Browse button. Click Next. The OpenSSH Service Log On As User window appears. b.
b. Select or enter a different folder name using Browse. Click Next. The Ready to Install window appears. c. Click Install. The Install Progress window appears.
9. d. Click Finish when the installation is complete to close the HP Systems Insight Manager Installer window. e. After the HP SIM installation is complete, the Remote Support Software Manager installation window appears. The configuration of the ISEE_CMS_SWMAGENT completes automatically. This process provides the files needed so that you can access the HP Remote Support Pack application and run the installation. The HP Remote Support Pack is not active until it is customized to your enterprise.
a. b. c. d. When the HP Version Control Repository Manager Setup window appears, click Install. The HP Version Control Repository Manager Setup Repository Directory window appears. Select the directory from which HP Version Control Repository Manager will retrieve support pack information using the Browse button. This directory must be manually created later if it does not exist. Click OK. Click Next. The HP Version Control Repository Manager Automatic Update window appears.
NOTE: Upgrades of HP SIM using silent.xml does not support upgrades from HP SIM configured to an oracle database. Provide a valid existing instance name of the existing HP SIM install. Provide the valid database name of the existing HP SIM install. Use default 1433 or provide a valid port. HP SIM service Information: Provide the user account of the existing HP SIM install. Provide the domain for the user account.
9 Uninstalling HP Systems Insight Manager Uninstalling HP Systems Insight Manager from a Windows system From the control panel, use the Add/Remove Programs feature in Windows, and complete the following steps to remove HP Systems Insight Manager and its dependencies: NOTE: 1. HP SIM will not unistall if a registered plug-in is installed and dependant on HP SIM. Select HP Systems Insight Manager, and click Remove. If you want to uninstall HP Systems Insight Manager, click Yes.
10 Using the graphical user interface HP Systems Insight Manager provides a browser-based GUI. Accessing the GUI The graphical user interface (GUI) can be accessed from http://localhost:280/ with any network client that is running a supported web browser. ▲ Required web browsers • • For Windows: • Microsoft Internet Explorer 6 with Service Pack 2 or later • Firefox 2.0 or later For HP-UX: • Firefox 2.0 or later To download, refer to http://www.hp.com/go/firefox. • For Linux: • NOTE: Firefox 2.
1. Open a supported web browser on any network client, and enter the address for the sign-in page by navigating to http://hostname:280/, where hostname is the host name of the CMS. Note: If you are signing in directly on a Windows CMS, you can use the HP SIM desktop icon to access the sign-in page, or you can select Start→Programs→HP Systems Insight Manager→HP Systems Insight Manager. 2. Enter your user name, password, domain, and time zone if requested.
1. 2. 3. 4. In Internet Explorer, enable Integrated Windows Authentication under Tools→Internet Options→Advanced tab. The CMS must be in the Local Intranet or Trusted Sites zone, which can be configured under the Tools→Internet Options→Security tab. (Optional) If the CMS is in the Internet Explorer Local Intranet zone, select Automatic Logon only in Intranet zone. (Optional) If the CMS is in the Internet Explorer Trusted Sites zone, select Automatic logon with current user name and password.
because HP SIM is configured with a self-signed SSL certificate that is generated on the server at the time of HP SIM installation. IE6 concludes its message with, Do you want to proceed? IE7 concludes its message with, We recommend that you close this webpage and do not continue to this website. You need to proceed in both cases. The same level of security exists whether you are using IE6 or IE7, but IE7's warning message uses stronger wording.
5. Menus The HP SIM menus provide access to tools, logs, software options, and online help. The Options menu is primarily for users who administer the HP SIM software. If you lack authorization to use these tools, you might not be able to access certain menus. 6. Workspace The workspace displays the results of your latest request. It can contain a collection, tool, or report. Some tools launch a separate browser window or X Window terminal instead of displaying in the workspace.
4. 5. (Optional) If the introductory page is selected as your home page, customize the content on the page by selecting or clearing the following options: • Show "Do this now to finish the install" frame. If selected, this section appears on the Home page. • Show the "Did You Know?" image. If selected, the image in the bottom right corner of the Home page appears.
4. Select to Show an alarm when any system meets the condition. a. Select the Condition. b. Select the system collection All Systems, or select another system collection from the dropdown list. c. Edit the Label if desired. 5. Click OK to save changes. Note: Clicking Restore Defaults returns the customization screen to its default condition: only the uncleared event status appears in the banner. Health status and the alarm are disabled. All personalized information is removed.
11 Using the command line interface HP Systems Insight Manager provides a command line interface (CLI) in addition to the graphical user interface (GUI). Many functions available in the GUI are also available through the CLI. Logging in to the CLI Access the HP Systems Insight Manager CLI directly on the CMS or from any network client using SSH client software. NOTE: Only administrators have command line access to HP Systems Insight Manager on a Windows CMS.
12 Configuration options Several configurable parameters in HP SIM that are not available from the GUI. These parameters can only be configured by editing a configuration file on the CMS. NOTE: All HP SIM parameters have been set to predefined values that are appropriate for most situations. These parameters should only be changed if you are experiencing issues with the default values. There are two main default locations where configuration files are stored.
starts the timer for the time-out period. The default time-out period is 20 minutes. Users must use some other means to protect an unattended session from illegal use, such as password-protected screen savers. Active time-out policy The active time-out policy only keeps sessions alive if the user is actively using the GUI, such as clicking on links and buttons. Display and refresh of the banner is not sufficient to keep the session alive.
renamed with the MX_LOG_ROLLFILEEXT extension, it will be an automatic roll-over of an audit log file. A roll-over will not occur until a task running is completed. However, after one hour of exceeding the maximum file size, if the task is not finished, then the audit log file will roll over to another file. To configure the location of the Audit Log: 1. For Windows, create a file named path.properties under C:\Program Files\HP\Systems Insight Manager\config. Create a file named path.
Configuring task results settings 1. 2. Select Options→Task Results Settings. The Task Results Settings page appears. To set the schedule for removing scheduled task results, enter: • Number of results The default maximum number of results retained per scheduled task is 10. • Number of days The default number of days scheduled tasks are retained is 30. One job is always retained. 3.
13 Troubleshooting Installation During the HP SIM installation on Windows Vista using a user who is member of the administrators group, when I click Next, an error displays indicating there are insufficient rights to the database. Solution: To resolve: Disable the User Account Control (UAC) for the user and continue the installation. During the HP SIM installation, the Port values on the Database configuration page are grayed out for Oracle.
During a Windows install at the database credentials screen, the installer fails with an invalid credentials error, and I am unable to enter my password. Solution: A user name and password cannot contain a space followed by a double quote. An Oracle user name cannot contain a backslash (\) or a forward slash (/). If you use these characters in your user name or password, you will receive an "Invalid character" error and not be allowed to sign in.
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID After the entry is removed, restart the Insight Management Agent services. A new Globally Unique Identifier is automatically generated. ▲ In UnixWare: The Globally Unique Identifier information is stored in a file that is created and populated with the Globally Unique Identifier when HP SIM performs an SNMP SET command to the UnixWare server.
NOTE: This setting does not affect remote sign-ins using domain accounts. Modifying this policy allows remote sign-ins over the network using any local account configured to do so, not just the Guest account. Ensure all local accounts have appropriate passwords. To change the setting: 1. Open Local Security Settings MMC Application by selecting Programs→Administrative Tools→Local Security Policy. 2. Open the Local Security Policies folder, and then open the Security Options subfolder. 3.
Tools→Internet Options, and then click the Privacy tab from the Internet Explorer browser menu. Modify the privacy setting in one of the following ways: ▲ Browse to systems by IP address instead of by name can cause the browser to consider those systems to be in the Internet Zone. Instead, browse by name. You can configure HP SIM to use system names when creating links to systems by selecting Options→Security→System Link Configuration and selecting Use the system name.
In Windows NT 4, open the User Manager by selecting Start→Programs→Administrative Tools. In the Policies menu, select User Rights. In the Rights dropdown list, select access this computer from network, and ensure the HP SIM users are granted administrative rights. In Windows 2000 and Windows XP, open the Local Security Policy by selecting Start→Programs→Administrative Tools. Expand the Local Policies tree, and then select User Rights Assignment.
Description Port Protocol HP SMH Web Server* 2301 HTTP HP SMH Secure Web Server* 2381 HTTPS WBEM/WMI Mapper 5988 HTTP WBEM/WMI Mapper Secure Port 5989 HTTPS SSH port 22 SSH SNMP Agent 161 SNMP Ping Discovery (ICMP)** *** ICMP Ping Discovery (TCP)** 80 HTTP * If the system is not being managed from HP SIM, configure only ports 2301 and 2381 to enable browser access to HP System Management Homepage. ** Usage is configurable in HP SIM.
Product Port Protocol JBoss RMI/JRMP Invoker** 4444 TCP JBoss Pooled Invoker** 4445 TCP JBoss Web Service port** 8083 TCP HP SIM Secure Web Server 50000 HTTPS HP SIM SOAP * 50001 HTTPS HP SIM SOAP with client certificate authentication* 50002 HTTPS HP SIM SOAP* 50003 HTTPS HP SIM WBEM Event Receiver* 50004 HTTPS/HTTP* WBEM Events 50005 TCP PostgreSQL 50006 TCP JBoss Naming Service RMI port** 50008 TCP JBoss Naming Service port** 50009 TCP HP SIM VMM Essentials v 1.1.2.
Solution: You might have a slow modem, the server you are connecting to might not be operating at peak efficiency, or you might have a bad phone line. I cannot sign in to HP SIM. Solution: This condition can result from any of the following reasons: • If the IP Address Restriction field (on the New User Group, Edit User, New User, or the Edit User Group pages) is configured, ensure that it includes all IP addresses of the CMS. If browsing to localhost ensure, that the loopback address 127.0.0.
The password for the database account used by the HP SIM Windows service is changing. What do I need to change? Solution: 1. Stop HP SIM. 2. Run mxpassword -g and modify the following passwords to the new account password: MxDBUserPassword MxPMPPassword 3. 118 Restart HP SIM.
glossary A administrative rights user A user who is authorized for the All Tools toolbox on all systems, including the Central Management Server. This type of user has been given special privileges to administer the HP SIM software. agent A program that regularly gathers information or performs some other service without the user's immediate presence. HP SIM agents provide in-depth hardware and software information and subsystem status to HP SIM and numerous third-party management applications.
certificate authority (CA) A trusted third-party organization or company that issues digital certificates used to create digital signatures and public-private key pairs. The role of the CA in this process is to guarantee that the individual who has been granted the unique certificate is the individual they claim to be. certificate key A value used alone or with an encryption decoder (corresponding public or private key) for cryptography.
custom tools Custom tools are tools that can be created by the user to run on the Central Management Server or on target systems. For example: • Remote tool A tool that runs on selected target systems. It might copy files to the target systems or run specific X-Window applications on the target systems. You can schedule this tool. • CMS tool A tool that runs on the CMS. It is usually a script or batch file and can pass in environment variables.
enclosure A physical container for a set of server blades. It consists of a backplane that routes power and communication signals and additional hardware for cabling and thermal issues. It also hosts the CPU or server power supplies. event Information sent to certain users that something in the managed environment has changed. Events are generated from SNMP traps. HP SIM receives a trap when an important event occurs. Events are defined as: • Warning. • Informational. information. • Normal.
HP Systems Insight Manager System management software that is capable of managing a wide variety of systems, including HP systems, clusters, desktops, workstations, and portables. HP SIM combines the strengths of Insight Manager 7, HP Toptools, and HP Servicecontrol Manager to deliver a single tool for managing HP ProLiant, Integrity, and HP 9000 systems running Windows, Linux, and HP-UX. The core HP SIM software delivers the essential capabilities required to manage all HP server platforms.
managed systems Any system managed by HP SIM, such as servers, desktops, storage systems, and Remote Insight Boards (RIBs). management agent A daemon or process running on a managed system. It receives and executes requests from the Central Management Server on the managed system. management domain A collection of resources called managed systems that have been placed under the control of HP SIM. Each Central Management Server is responsible for a management domain.
O Onboard Administrator The Onboard Administrator is the central point for controlling an entire c-Class rack. It offers configuration, power, and administrative control over the rack, and its associated blades (Compute Servers), blade management processors (iLOs), network switches (depending on the models of switches used) and storage components (such as SAN or SATA). The Onboard Administrator is a single management processor, with shared resources to an optional backup twin processor for failover.
remote wakeup Sometimes referred to as Wake-On-LAN (WOL). The remote powering up of a system through its resident WOL network card, provided that the system has been enabled to be so awakened using the ROM or F10 Setup. This is a capability on which HP SIM relies to turn on the systems for scheduled Software Updates or Replicate Agent Settings. remove all disk thresholds A task provided by HP SIM to remove disk thresholds for systems in an associated collection.
server blade Typically a very dense server system containing microprocessors, memory, and network connections that can be easily inserted into a rack-mountable enclosure to share power supplies, fans, switches, and other components with other server blades. Server blades tend to be more cost-efficient, faster to deploy, and easier to adapt to growth and change than traditional rack-mounted or tower servers. See also enclosure.
spoofing The act of a website posing as another site to gather confidential or sensitive information, alter data transactions, or present false or misleading data. standard error (stderr) The default place where the system writes error messages. The default is the terminal display. standard output (stdout) The default place to which a program writes its output. The default is the terminal display.
system identification system information Identifying information about systems. This information is stored in the database. The following information is identified: • Type of management protocol on the system (SNMP, DMI, WBEM, HTTP, and SSH) • Type of HP system (server, client, switch, router, and so on) • Network name of system Information that is provided on the System Page under the System tab.
template files Template files are a concept that was used before HP SIM had multiple automatic discovery tasks. Template files should no longer be used. However, a template file enables you to create the same data range (IP ranges, and so on) that would be entered in a discover IP inclusion range. The automatic discovery task can have as input one or more template files. However, template files cannot be nested. threshold A preset limit that produces an event when the limit is reached or exceeded.
version control Referred to as the HP Version Control Repository Manager installed on a Windows system for Windows and Linux ProLiant systems, and Software Distributor on HP-UX operating systems. Provides an overview of the software status for all managed ProLiant or Integrity systems and can update system software and firmware on those systems programmatically using predetermined criteria.
Index A accessing the graphical user interface, 97 active time-out, 105 add authorizations, 56 add toolboxes, 55 add user groups, 55 add users, 54 agents, 64 audit log, 10 configure, 106 authorizations add, 56 automatic discovery, 46, 61 automatic event handling, 45, 49, 59 e-mail settings, 48 B banner customize, 101 C central management server Custom install HP Systems Insight Manager, 33 overview, 8 requirements, 15 Typical install HP Systems Insight Manager, 30 certificate authority, 14 CMS (see centra
G getting started, 52 graphical user interface customize, 101 logging in, 97 overview, 100 security, 12 GUI (see graphical user interface) H health status section, 100 Home page customize, 101 overview, 100 HP Systems Insight Manager commands, 104 HP Systems Insight Manager database, 11 HP Systems Insight Manager Windows Installation, 24 HTTPS, 13 I initial setup, 52, 64 (see managed systems) add authorizations, 56 add toolboxes, 55 add user groups, 55 add users, 54 automatic discovery, 61 automatic event
understanding, 73 removing HP Systems Insight Manager Windows CMS, 96 repository (see database) requirements central management server, 15 managed system, 17 RSSWM (see Remote Support Software Manager) S search, 100 Secure HTTP, 13 Secure Shell, 13 security access, 12 certificate authority, 14 command line interface, 12 firewalls, 14 graphical user interface, 12 ports, 14 self-signed certificates, 14 Web server, 14 X applications, 14 self-signed certificates, 14 Servicecontrol Manager 3.
