HP Systems Insight Manager 5.3 Installation and Configuration Guide for Windows HP Part Number: 418812-005

In Windows NT 4, open the User Manager by selecting Start→Programs→Administrative Tools. In the
Policies menu, select User Rights. In the Rights dropdown list, select access this computer from
network, and ensure the HP SIM users are granted administrative rights.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting
Start→Programs→Administrative Tools. Expand the Local Policies tree, and then select User Rights
Assignment. Ensure the HP SIM users have the access this computer from the network right and that
they do not have the Deny access to this computer from the network selected.
I am receiving the exception org.apache.jasper.JasperException while signing in to HP SIM.
Solution: Delete all the files in the work directory, and sign in again.
• On HP-UX and Linux: /opt/mx/jboss/server/hpsim/work
• On Windows: \jboss\server\hpsim\work
I am being asked for my sign-in credentials when accessing a trusted system.
Solution:
• Verify that you have a valid trust relationship set up between HP SIM and the managed system.
• Verify that you are authorized for an appropriate tool on the desired system. Tools that enable Single
Sign On to HP System Management Homepage include:
• HP SMH as Administrator
• HP SMH as Operator
• HP SMH as User
• Replicate Agent Settings
• Install Software and Firmware
• For Single Sign on to Onboard Administrator, tools include:
Onboard Administrator as Administrator•
• Onboard Administrator as Operator
• Onboard Administrator as User
• For Single Sign On to HP StorageWorks Command View EVA, tools include:
Command View EVA as Administrator•
• Command View EVA as Operator
• Command View EVA as User
I am prompted for sign in credentials when accessing a trusted StorageWorks Command View system.
Solution: If the Command View system is configured to trust HP SIM for Single Sign On, it is possible that
HP SIM is attempting to access the Command View system using a host name that does not resolve on the
CMS. Examine the URL used to access Command View to determine the host name being used, either from
the Command View link, or the browser address bar on the Command View sign-in page. Ensure that name
can be resolved and is reachable from the CMS. You might need to reconfigure network or name service
settings on the CMS.
After installing the Microsoft MS04-025: Cumulative Security Update for Internet Explorer (867801), I can
no longer access HP SIM and HP System Management Homepage.
Solution: This issue affects any system running Windows XP Service Pack 2 and any version of HP SIM and
HP System Management Homepage or any system running Windows XP Service Pack 2 and browsing to
HP SIM running on any supported operating system. To resolve:
• Configure Windows XP Service Pack 2 firewall to allow access to HP System Management Homepage.
On the Windows XP system, select Start→Control Panel→Windows Firewall to configure the
firewall settings.
1.
2. Click the Exceptions tab, and then click Add Port.
3. Add the following exceptions to the firewall protection. Enter the product name and the port number
for each.
114 Troubleshooting