HP Systems Insight Manager 5.3 Installation and Configuration Guide for Windows HP Part Number: 418812-005

support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated
Windows Authentication), or Kerberos authentication.
NOTE: You can check for any software or networking updates in the HP Remote Support Pack Release
Notes at http://docs.hp.com/en/netsys.html#Remote Support Pack.
Remote Support Software Manager configuration options
The Remote Support Software Manager (RSSWM) application settings are configured during RSSWM
initialization. The settings can be modified at any time to meet your unique needs. RSSWM updates can be
configured in two ways:
• Define Automation Level settings to configure how updates will be downloaded and installed.
• Define an update schedule for when RSSWM can request and retrieve updates.
The following table lists settings configured during the RSSWM initialization:
DescriptionOption
This option enables you to restrict the application of all updates
to the CMS. If selected, the Global Automation Level will be set
Automatically download and install updates
to Automatic Install, and RSSWM will automatically download
and install updates. If this option is not selected, the Global
Automation Level will be set to manual.
This option adds contacts to a list to receive biweekly reports about
the CMS and RSSWM application. If you enable this option you
Status and connectivity reports
will be asked later in the initialization process to enter one or more
email addresses (separated by semi-colons) who you want to
receive status and connectivity reports.
This option adds contacts to a list to be notified when updates are
published to the RSSWM servers at the HP Support Center. If you
Announcements of available software updates
enable this option you will be asked later in the initialization
process to enter one or more email addresses (separated by
semi-colons) who you want to receive announcements about
available software updates.
Web proxy settings are configured to enable RSSWM to function
in conjunction with your proxy server configuration. The following
values can be entered:
Web proxy settings
• Server
• Port
• Proxy Server User Name
• Proxy Server Password
The default web proxy server settings will be blank and must be
populated with the correct proxy information to enable the
subsequent connectivity test.
Provide your business name. While it is not technically necessary
to enter your company name as it appears on your service
Customer’s business name
agreement, doing so will improve communication with HP through
consistency of information.
Select the country or region where the CMS physically resides
from the drop down menu.
Country or region
See the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide at http:/
/docs.hp.com/en/netsys.html#Remote Support Pack for more information about using RSSWM.
Initializing the Remote Support Software Manager
The initialization and registration of Remote Support Software Manager (RSSWM) can only be performed
by a user who is logged onto the CMS via the system console or a console-mode RDC Session. Users should
not attempt to initialize or register a CMS with RSSWM via a non-console mode Terminal Services or RDC
session.
RSSWM is installed by default with an HP SIM 5.3 typical installation and optionally with an HP SIM 5.3
custom installation. After RSSWM is installed, it needs to be configured through the initialization process.
74 Initializing the Remote Support Software Manager