HP Systems Insight Manager 6.3 Installation and Configuration Guide for HP-UX

8 Troubleshooting

Data collection issues

Installation issues

Memory issues

HP Servicecontrol Manager and Systems Insight Manager issues

Security issues

8.1 Data collection issues

8.8.1.1 If you notice errors in the task results of a Data Collection task (for systems that are

configured and should respond properly to WBEM requests), and if you see some form

of out of memory errors or notice multiple instances of mxinventory processes running,

then it is likely that you need HP-UX kernel patch PHKL_35029 to fix a pthread library

problem. The HP Java web site lists this as a required patch for Java 1.5 on HP-UX

11.23 0609.

8.2 Installation issues

8.8.2.1 The Virtual Server Environment (Virtual Server Environment) Standalone Servers collection

displays the same result as the All Servers collection after the database initialization

during the HP Systems Insight Manager installation.

Solution: The Virtual Server Environment collection is not available by default in HP

Systems Insight Manager 5.3.1. This collection is available only if the VSE plug-in is

installed.

To resolve, restart the HP Systems Insight Manager server if collections return unexpected

results after the HP Systems Insight Manager installation.

8.8.2.2 On an HP-UX system, the mxinitconfig -a command fails at step 8, and the

following error appears in the /var/opt/mx/logs/initconfig.log file: ...8.

Database Configuration Connecting to database...- Failed HP

Systems Insight Manager shutting down: Lost connection to

database. org.postgresql.util.PSQLException: Connection

refused.Check that the host name and port are correct and that

the postmaster is accepting TCP/IP connections. for db loaded

from database.props

Try the following solutions:

• Ensure that the semmni and semmns kernel parameters are set to the minimum

values (1024 for semmni and 2048 for semmns.)

• The subdirectory /var/opt/iexpress/postgresql exists because the

PostgreSQL product is not installed or was installed and uninstalled incorrectly.

Uninstall PostgreSQL if it is installed, delete the /var/opt/iexpress/

postgresql directory, and then reinstall PostgreSQL.

8.3 Memory issues

8.8.3.1 Many things can cause an out of memory condition when running the Systems Insight

Manager product. The two common ones are not enough physical memory or not

enough swap space. Others may be related to how the kernel parameters are tuned.

For example, if the maxssiz parameter which is used to set the maximum size of the

stack for each of the user process is set to 256 MB, you may get an "Unable to create

native thread" error. In this case try lowering the value to 32 MB or lower to resolve

the problem.