HP Systems Insight Manager 6.3 User Guide

NOTE: If you receive an incorrect response for a particular HP brand system after clicking the
CW icon on the system table view page, there might be an entitlement issue with the system. This
is not a Remote Support or an Systems Insight Manager issue. Please contact HP support. You must
have a valid serial number, product ID, and any contract or Care Pack numbers that are applicable.
Collecting contract and warranty data
The following tasks are used to collect contract and warranty data:
• Initial contract and warranty collection.
This task collects contract and warranty data from newly discovered systems. If the required
system properties are not entered for a new system or automatically collected by Systems
Insight Manager during identification, contract and warranty data will not be collected.
• Monthly contract and warranty collection
This task collects contract and warranty data every month. If the required system properties
are not entered for a system or automatically collected by Systems Insight Manager during
identification, contract and warranty data will not be collected.
If you want to run the Contract and Warranty Collection task immediately for an updated system,
select Options→Contract and Warranty Data Collection. Collecting Contract and Warranty
information is limited to once a day.
IMPORTANT: Running the contract and warranty collection task more than once a month is not
recommended or needed since the data does not often change.
Viewing contract and warranty status
Overview
The Contract and Warranty Status page is available when you click the CW icon on the system
table view page or the Contract and Warranty Status link on the system page. This page lists
System Information and contract and warranty details.
NOTE: A system can have multiple contracts and warranties.
System Information
• System Name
The system name or IP address.
• Serial Number
The system serial number. This can be the serial number discovered by Systems Insight Manager
or the number you entered in the Customer-Entered serial number field on the Edit System
Properties page.
• Registered Product Number
The product number. Typically, the product number is the number used to order a system.
• Product Line
Details about the product line.
Collecting contract and warranty data 105