HP Systems Insight Manager 6.3 User Guide

– B: Delivery blocked
– C: Cancelled
◦ Service Level
The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
◦ Deliverables
A description of services offered with this warranty, for example, onsite support or parts
and materials.
Monitoring contract and warranty status
Contract and warranty status is shown by the following status types:
Table 8 Contract and Warranty status
DescriptionIcon MeaningStatus Icon
The contract or warranty is expiredMajor
• Contract information is temporarily
unavailable.
• The contract expires in 30 days.
Minor
The contract expires in 90 days.Warning
The system has a valid contract or
warranty.
Normal
No contract information was found. The
system might not have a serial number
or product ID.
Unknown
The Do not collect contract and
warranty data for this system option is
set for the system.
Disabled
108 Contract and warranty