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Systems Insight Manager 6.1 User Guide

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• B: Delivery blocked
• C: Cancelled.
• Active Obligation. This value is true if there is an active support contract for a system.
The contract start and end date is listed for each contract item along with the following information:
• Status The possible values are:
A: Active.•
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Service Level. The level of service specified in the offer. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.
• Deliverables. A description of services offered with this contract, for example, onsite support or parts
and materials.
Warranty
• Warranty Type. The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care
Pack.
• Start Date. The start date of an active warranty.
• Extension. The number of days that this warranty has been extended.
The warranty start and end date is listed for each warranty item along with the following information:
• Status. The possible values are:
A: Active.•
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Service Level. The level of service specified in the warranty. This includes the amount of time HP has
to react to an issue, the time to resolution for a set of issues, and the type of response HP will use to
react to an issue.
• Deliverables. A description of services offered with this warranty, for example, onsite support or parts
and materials.
Monitoring contract and warranty status
Contract and warranty status is shown by the following status types:
Table 20-1 Contract and Warranty status
DescriptionIcon MeaningStatus Icon
The contract or warranty is expiredMajor
88 Contract and warranty