HP Systems Insight Manager 7.1 Release Notes
Table Of Contents
- HP Systems Insight Manager 7.1 Release Notes
- Contents
- About this document
- 1 What's new in Systems Insight Manager 7.1
- 2 Important notes
- Central Management Server
- Configure or Repair Agents
- Data Collection
- Database credentials
- Environment changes
- Discovering ESXi 4.x and 5.x and above with lockdown enabled in HP SIM 7.1
- Firmware
- Group actions
- HP Smart Update Manager
- HP Systems Insight Manager
- HP Systems Insight Manager service
- HP-UX
- Insight Remote Support
- Service Pack for ProLiant
- SNMP pass-thru
- Software/Firmware
- HP Version Control Agent
- WBEM indications
- 3 Support and other resources
- Index
3 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact hp link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
HP SIM is supported in any one of the following situations:
• A valid warranty exists (90 days Global Limited Warranty)
• Purchase of Insight Control (having 1-year 24x7 Technical Support bundled with the license
purchase)
• Purchase of a HP SIM Care Pack (Part #: UR389E)
Supports includes one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation
or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the following website:
www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificates.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
10 Support and other resources