Deploying HP SIM 6.x on MSCS clusters on Windows 2008 with SQL Server 2008 SP1 White Paper

72
Troubleshooting
Note:
This section is applicable only
if PMP has been installed manually.

Problem
: Error during MSA tool execution.

Solution:
Execution of MSA tools might fail due to SSH key mismatch. For proper execution of MSA
tools, perform the following:
1.
Make the primary system active and execute
mxagentc
onfig
to push the SSH key to
primary system itself.
AND
2.
Make secondary system active and execute
mxagentconfig
to push the SSH key to
secondary system itself.

Problem
: Unable to Single Sign
-
On to client.

Solution:
Client should have the certificate/name o
f both cluster systems in it.
1.
If the
Trust mode
is
Trust By Certificate
on the client, open the Web agent certificate,
cert.pem
file, from both the systems and import them into client Web agent.
2.
If the
Trust mode
is
Trust By Name
on the client, include bot
h the system names in trusted
server name list.

Problem
: Unable to get the second system certificate when browsing to SMH

Solution:
Import the second system certificate on to the first system.