HP Systems Insight Manager 5.3 with SP1 Installation and Configuration Guide for Microsoft Windows

7 Initializing the Remote Support Software Manager
The Remote Support Software Manager (RSSWM) A.05.20 is bundled with HP Systems Insight Manager
(HP SIM) and installed to the Central Management Server (CMS). RSSWM is required for HP Remote Support
Pack (RSP). RSP and its components are installed with RSSWM.
The RSSWM application runs independently of the HP SIM user interface. RSSWM is included in the Typical
HP SIM installation, and is optional in the Custom HP SIM installation but pre-selected by default. With
Typical or Silent HP SIM installations, the RSSWM installation is non-interactive.
Once installed, RSSWM can be accessed from the CMS Start menu or from an icon on the desktop. With
the Custom HP SIM installation, the RSSWM initialization launches automatically. After initialization, RSSWM
will download and install the Remote Support Client. After the HP SIM installation is complete, users can
configure RSSWM to fit their enterprise specifications.
RSSWM offers the following functionality and benefits:
• Upgrades can be performed remotely, reducing HP Support Engineer time on your site for installations.
• Automated e-mail notifications of new software, deployment statistics, and the state of your configurations
improve communications, planning, and management of your Enterprise.
• Software package configuration data is collected to facilitate the following activities:
Target updates based on existing software versions present on a system•
• Track deployment of software updates
• Report on the state (installed, update available, failed, and so on) of the software on a system
IMPORTANT: The process for configuring the Remote Support Client after it is installed on the CMS through
RSSWM, is documented in the HP Remote Support Pack Registration, Configuration and Usage Guide at
http://docs.hp.com/en/netsys.html#Remote Support Pack. This document is required to complete the
configuration of RSP.
Device and access requirements
Remote Support Software Manager (RSSWM) is supported only on ProLiant servers running:
• Windows 2003 Standard, and Windows 2003 Enterprise
• Windows 2008
RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a
supported Windows ProLiant device. RSSWM and HP Remote Support Pack (RSP) are NOT supported on
Virtual Machines (VMWare).
Use of RSSWM User Interface requires administrator privileges on the Windows operating system. If you
do not have an account with administrative privileges, please contact your Remote Support Account Team
for more information or assistance.
RSSWM on the CMS communicates over HTTPS/443. Likewise, the Remote Support Client component also
communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from the HP Support
Center. HTTPS provides encryption for confidentiality of software configuration data collected from the CMS
and transferred to HP. Even though this chapter focuses on configuring RSSWM, it is advisable to configure
your firewall for both communication channels (RSSWM and Remote Support Client) before proceeding.
ProtocolIP addressServer nameService
HTTPS15.193.24.61rsswm.software.hp.comRemote Support Software Manager Software
TCP over SSL15.193.24.60rsswm.policy.hp.comRemote Support Software Manager Policy
HTTPS15.216.12.255services.isee.hp.comHP Remote Support Client
RSSWM communicates directly with the HP Support Center through the firewall or web proxy server (if a
web proxy server is in use). RSSWM supports connecting directly to the Internet or connecting through a
proxy server and supports all proxy servers conforming to the HTTP/1.0 Specification. RSSWM does not
Device and access requirements 73