HP Systems Insight Manager 7.0 Installation and Configuration Guide for Microsoft Windows

5 Installing HP Insight Remote Support Advanced
The HP Insight Remote Support Advanced software is integrated with HP Systems Insight Manager
and provides comprehensive remote monitoring, notification/advisories, dispatch and proactive
service support for nearly all HP servers, storage, network, SAN environments and selected
multivendor devices. HP Insight Remote Support Advanced is targeted to larger networks, data
centers, and mission critical or business critical support levels. It also enables HP to deliver higher
levels of proactive support in line with HP Mission Critical Services support agreements. The HP
contract and warranty entitlement feature of HP Systems Insight Manager requires this software
plug-in to be installed.
After the HP Systems Insight Manager installation is complete, users can install and configure HP
Insight Remote Support Advanced by using the shortcut on the CMS desktop to download the
software from the HP Software Depot at http://h20392.www2.hp.com/portal/swdepot/
displayProductInfo.do?productNumber=RSADVANCED.
The process for installing and configuring HP Insight Remote Support Advanced is documented in
the HP Insight Remote Support Advanced CMS Configuration and Usage Guide available at
www.hp.com/go/insightremoteadvanced-docs.
Device and access requirements
HP Insight Remote Support Advanced is supported only on ProLiant servers running supported
versions of Windows. See the Insight Remote Support Advanced Release Notes for the most current
supported versions.
Several components, including the Remote Support Software Manager user interface, require
administrator privileges on the Windows operating system. If you do not have an account with
administrative privileges, please contact your Remote Support Account Team for more information
or assistance.
The Remote Support Software Manager communicates over HTTPS/443. Likewise, the Insight
Remote Support Client component also communicates over HTTPS/443 to submit incidents to and
retrieve entitlement information from the HP Support Center.
HTTPS provides encryption for confidentiality of software configuration data collected from the
CMS and transferred to HP. It is advisable to configure your firewall for both the Insight Remote
Support Client and the Remote Support Software Manager before installing HP Insight Remote
Support Advanced. If your policies require IP addresses, please see HP Insight Remote Support
Advanced and Remote Device Access Security Overview available at www.hp.com/go/
insightremoteadvanced-docs for details.
Table 14 Protocols
ProtocolServer nameService
HTTPSrsswm.software.hp.comRemote Support Software Manager Software
TCP over SSLrsswm.policy.hp.comRemote Support Software Manager Policy
HTTPSservices.isee.hp.comHP Remote Support Client
The Remote Support Software Manager communicates directly with the HP Support Center through
the firewall or web proxy server (if a web proxy server is in use). The Remote Support Software
Manager supports connecting directly to the Internet or connecting through a proxy server and
supports all proxy servers conforming to the HTTP/1.0 Specification. The Remote Support Software
Manager does not support proxies using proxy auto-configuration scripts, NTLM authentication
(also known as Integrated Windows Authentication), or Kerberos authentication.
It is required that the CMS use DNS resolution to determine the IP addresses for the HP Support
Center (services.isee.hp.com, etc.). Redundant data centers exist that provide improved availability
Device and access requirements 45