HP Systems Insight Manager 7.0 Installation and Configuration Guide for Microsoft Windows

6 Upgrading HP Systems Insight Manager
This chapter provides the steps to upgrade HP Systems Insight Manager 5.3.1 and later. Before
beginning the HP Systems Insight Manager upgrade, verify that your user name and password to
access the database are valid. When you perform an upgrade, HP Systems Insight Manager checks
for a previous installation of HP Systems Insight Manager, stops HP Systems Insight Manager and
all related services and daemons, overwrites or copies files to the appropriate locations on the
CMS, and then restarts HP Systems Insight Manager and all related services.
NOTE: If your current version of HP Systems Insight Manager is before the 5.3.1 version, then
you must first upgrade to 5.3.1 or a later version before upgrading to version 6.3 and above. For
more information about upgrading to the 5.3.1 version, see http://h20000.www2.hp.com/bc/
docs/support/SupportManual/c01725609/c01725609.pdf
Procedure 9 Upgrading HP Systems Insight Manager
1. Verify that HP Systems Insight Manager 5.3.1 or greater is running on the system.
2. If you have the unsupported HP Insight Support Enterprise Edition (ISEE) Windows Client
software A.03.95 or older, installed on your CMS and you wish to install HP Insight Remote
Support Advanced, then you must remove the ISEE client software first. The two cannot run
on the same CMS.
To remove ISEE complete the following steps:
a. Select Start→Settings→Panel→ Add/Remove Programs.
b. Select HP Instant Support Enterprise Edition Client from the list of installed programs, and
then click Change/Remove.
3. If you are using an Oracle database, then before upgrading HP Systems Insight Manager,
do the following:
a. Stop HP Systems Insight Manager.
b. Search for a file named ojdbc14.jar in the [installdir]/lib and
[installdir]/jboss/server/hpsim/lib directories and remove it from any locations where it
is found.
c. Download the new driver from the Oracle website at http://www.oracle.com/technology/
software/tech/java/sqlj_jdbc/index.html.
d. Copy the JDBC driver file (ojdbc14.jar) to the [installdir]/lib and
[installdir]/jboss/server/hpsim/lib directories.
4. Download the HP Systems Insight Manager software, or install it from the Management DVD.
To download the software, see Systems Insight Manager website, and on the upper-left of the
page under HP management software, click Download. The HP Systems Insight Manager
Download Page appears. Under HP Systems Insight Manager and related components, select
HP Systems Insight Manager-Windows>Download latest version of HP Systems Insight Manager
- Windows for a full product install.
To install the software from the Management DVD, place the DVD in the DVD-ROM drive. The
DVD has an autorun feature that launches a license agreement. Agree to the license agreement,
and click the Products tab. Click Install under HP Systems Insight Manager to launch the
Installer. Or click the Products tab, click Explore DVD, and then run setup.exe located at
\HP Systems Insight Manager\win_ia32\ to launch the Installer.
The Welcome to the HP Systems Insight Manager Installer window appears. HP Systems Insight
Manager examines the system for local instances of Oracle, MSDE, or SQL/SQL Express. If
the system you are upgrading is using a SQL Server 2000 database, an error message
displays.
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