HP Systems Insight Manager 7.0 Installation and Configuration Guide for Microsoft Windows

12.12.1.7 After installing Systems Insight Manager using a domain account on Windows Vista,
the Systems Insight Manager icon on the desktop is not executable if signed in using
the domain account.
Sign in to Systems Insight Manager using the Administrator account, and the icon
is executable.
12.12.1.8 After installing Systems Insight Manager on Windows Vista and Microsoft Windows
Server 2008, the command window opens as a non-administrator, even if the user
is an administrator if UAC is turned on.
UAC is turned on by default. Because the Systems Insight Manager install folders
are protected by providing access only to users with administrator rights, a command
window opened by a non-administrator user does not have access to contents in
the Systems Insight Manager install folder and thus the commands fail.
To resolve, right-click the command window short-cut and select run as Administrator
or disable UAC in the system.
12.12.1.9 Windows Vista has been identified as Unmanaged after I used a standard account
which is a member of the Administrator group.
You must use the local Administrator account on the Windows Vista system. To be
identified as Desktop in Systems Insight Manager, you must turn off UAC.
12.12.1.10 The Service Account Credentials page displays the user name as "undefined" after
upgrading Windows XP to Windows Vista and then upgrading Systems Insight
Manager.
Procedure 24 Redefining the user name after upgrading HP Systems Insight Manager
1. Go to Manage→User and Groups→Enable Administrator account
2. From the Service Account Credentials page, change the Username field to
Administrator and enter the associated password.
3. Restart the Systems Insight Manager service.
12.12.1.11 I cannot load Systems Insight Manager on Windows NT 3.51 or Windows NT 4.0.
Windows NT 3.51 and Windows NT 4.0 are not supported platforms.
12.12.1.12 During a Windows install at the database credentials screen, the installer fails with
an invalid credentials error, and I am unable to enter my password.
A user name and password cannot contain a space followed by a double quote.
An Oracle user name cannot contain a backslash (\) or a forward slash (/).
If you use these characters in your user name or password, you will receive an
"Invalid character" error and not be allowed to sign in.
12.12.1.13 I receive the error "Database Connection Error" during the Java-based database
installation portion of Systems Insight Manager installation.
Verify that the target Microsoft SQL Server service (MSSQL) is running (select My
Computer→Manage→Services and Applications→Services→MSSQLSERVER). For
SQL Server 2005, servicename will be "SQLServer."
12.12.1.14 When installing Systems Insight Manager on Microsoft SQL Server 2005 Express
Edition Service Pack 1 the following error message appears "TCP/IP protocol
is not enabled. Run SVRNETCN.exe to enable TCP/IP."
TCP/IP is disabled in SQL 2005 by default. To enable TCP/IP:
1. Click Start→Microsoft SQL Server 2005 →Configuration Tools→SQL Server
Configuration Manager. The SQL Server Configuration Manager window
appears.
2. Select SQL Server 2005 Network Configuration from the left pane. The protocols
appear on the right frame.
3. Right click TCP/IP and select Enable.
4. Restart SQL server to reflect the changes.
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