HP Systems Insight Manager 7.0 Installation and Configuration Guide for Microsoft Windows

12.12.2.11 I am prompted for sign in credentials when accessing a trusted StorageWorks
Command View system.
If the Command View system is configured to trust Systems Insight Manager for
Single Sign On, it is possible that Systems Insight Manager is attempting to access
the Command View system using a host name that does not resolve on the CMS.
Examine the URL used to access Command View to determine the host name being
used, either from the Command View link, or the browser address bar on the
Command View sign-in page. Ensure that name can be resolved and is reachable
from the CMS. You might need to reconfigure network or name service settings on
the CMS.
12.12.2.12 After installing Systems Insight Manager, I changed the Windows administrator
password and can no longer sign in to Systems Insight Manager.
If you have SQL Server installed locally, verify that it is running. If it is not running,
verify the logon credentials. The service login credentials could have changed. The
Systems Insight Manager service is registered to run under the credentials used
during installation.
Procedure 30 Changing the service login credentials
1. Change the MSSQL service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the MSSQL service (SQLserver service for SQL2005) and select
Properties.
c. Select the Logon tab, and change the password.
d. Restart the MSSQL (or SQLserver) service.
2. Change the Systems Insight Manager service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the Systems Insight Manager service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the Systems Insight Manager service.
3. If you are using OpenSSH on Windows Server 2000 or 2003, change the
OpenSSH Server service password:
a. In Windows, open Services (My Computer→Manage→Services and
Applications→Services).
b. Locate the OpenSSH Server service, and then select Properties.
c. Select the Logon tab, and change the password.
d. Restart the OpenSSH and Systems Insight Manager service.
12.12.2.13 Signing in from a dial-up connection takes a long time.
You might have a slow modem, the server you are connecting to might not be
operating at peak efficiency, or you might have a bad phone line.
12.12.2.14 I cannot sign in to Systems Insight Manager.
This condition can result from any of the following reasons:
• If the IP Address Restriction field (on the New User Group, Edit User, New User,
or the Edit User Group pages) is configured, ensure that it includes all IP
addresses of the CMS. If browsing to localhost ensure, that the loopback
address 127.0.0.1 is also included.
• You are not entering the information correctly. Passwords are case-sensitive.
• The account you are entering is not a valid account for Systems Insight
Manager.
86 Troubleshooting