HP Systems Insight Manager 7.3 Installation and Configuration Guide for Linux

8 Troubleshooting
Q & A 8.1 “Browser issues”
Q & A 8.2 “GUI issues”
Q & A 8.3 “Installation issues”
Q & A 8.4 “Sign in issues”
Q & A 8.5 “GUI issues”
8.1 Browser issues
8.8.1.1 Accessing some of the menu items on a Linux CMS causes the page to go blank.
Solution: If using Firefox and this happens, click back on the displayed page, and the
menus will be refreshed.
8.2 GUI issues
8.8.2.1 Parts of the GUI do not show up on my Linux system, such as the devices in the system
list, or the System and Events Lists area on the left.
Solution: Remove everything and re-install. You might have a previous version of
PostgreSQL or HP SIM on your system that you failed to remove before installing the
new version.
8.8.2.2 When browsing into a Linux or HP-UX CMS on which the Insight Management Advisor
are installed, a Security Alert dialog box appears when I click an Insight Management
Agents.
Solution: The Management HTTP server certificate has not been overwritten with the HP
SIM certificate because OpenSSL is not configured correctly. On Linux, OpenSSL should
be installed in the /usr/bin/ directory. On HP-UX, OpenSSL should be installed in
the /opt/openssl/bin/ directory. Install OpenSSL to the correct directory, and then
create a new HP SIM certificate to resolve this issue.
8.3 Installation issues
8.8.3.1 During the installation, the system reboots, and then the installation launches the browser.
Internet Explorer displays a message saying that it could not establish a connection with
the local host. The browser is being launched before the service has had time to start.
Solution: Try to access the URL again by placing the cursor in the URL field and pressing
the Enter key. Keep trying until the application loads in the browser.
Execute the command ps -ef | grep mx to check if the service is up and running.
The services mxdtf, mxdomainmgr, and mxinventory should be running to confirm that
HP SIM is running.
8.8.3.2 The system was rebooted during mxinitconfig -a.
Solution: Execute the command mxinitconfig -r to unconfigure HP SIM and then
execute the command mxinitconfig -a to configure it again.
8.8.3.3 The following error message is displayed during installation:
error: %pre(hpsim-6.x.00.00-1.i386) scriptlet failed, exit status 255
error: install: %pre scriptlet failed (2), skipping hpsim-6.x.00.00-1
Solution: You are attempting to manually install on an unsupported IPF system. Installing
an HP SIM CMS on Linux IPF is not supported.
8.8.3.4 The following error message is displayed on an automatic install during the database
configuration step of checking requisites:
ERROR - PostgreSQL script returns an error, see the following log for detail:
/var/opt/mx/logs/PgSQL_Config.log
When you examine the contents of PgSQL_Config.log, the following lines are displayed:
51